TICO Module(s) 1-2 Questions and Answers Rated A+

TICO Module(s) 1-2 Questions and Answers Rated A+ When was the Travel Industry Act, created? 1974 Government downloaded the responsibility to the Travel industry but still keeps a hand through which Ministry Ministry of Consumer Services What year was TICO created? 1997 TICO reports to the _____ _____ of _____ _____ Provincial Ministry of Consumer Services TICO works with three groups Consumers, Travel Industry, and the Government True or False: TICO is not-for-profit True TICO is financed entirely via registration fees from... (2) Travel agencies and wholesalers TICO's Mandate is to manage regulatory affairs such as: (2) Advertising guidelines and fraudulent businesses T/F: TICO's Mandate manage the Compensation Fund? True T/F: TICO's Mandate doesn't make recommendations to Government to revise the Travel Industry Act False, TICO's Mandate does make recommendations to Government to revise the Travel Industry Act T/F: According to the Travel Industry Act, All travel businesses MUST contribute to the Compensation Fund True How does TICO keep everyone Informed? (3) Consumers, Government, and Travel Industry/Registrants T/F: Event/Meeting Planners does NOT need TICO Certification False, Event/Meeting Planners indeed do need TICO certification T/F: Reservation Agents of Tour Operators that deal directly with the public do not need TICO Certification False, they need TICO certification Name the two certification levels: Counsellor and Manager Supervises the administrative of the Act & Regulation Registrar Empowered to make information about registrants public Registrar T/F: The Registrar can be with the Director False, The Registrar cannot be with the Director Performs specific statutory functions and ensures the Registrar does not stray from their duties... Statutory Director Identify the bodies responsible for administering the Ontario Travel Industry Act and TICO Certification (2) TICO and the Government T/F: Physical injuries, delays & cancellations, overbooking are all examples of why Travel Legislation is Needed (Travel Supplier Related) True T/F: Booking/confirmation errors, providing misinformation, and misrepresenting facts are all examples of why Travel Legislation is needed (Travel Supplier Related) False, his is Travel Counsellor related, not Travel Supplier T/F: TICO does register individuals False, TICO does not register individuals T/F: Travel agencies are responsible for their own employees True Which Provinces have Consumer Travel Protection in Place? (3) Ontario (1974), Quebec (1974), British Columbia (1977) T/F: Posting of security, the Compensation Fund, trust accounting, and truth in advertising are all mechanisms to protect consumers True New agencies & Tour Operators must give TICO $_____ for the period of 2 consecutive annual financial statements $10,000 Money collected from consumers must be placed in a trust account and used to pay for travel purchases... Trust Accounting Define: Registrants are forbidden from making false, misleading, or deceptive statements in any advertisement relating to travel services Truth in Advertising T/F: Rapidly changing technology, competition in industry is more complex, and high profile closures are all examples of why the Education Standards were brought in True Define: A travel agent or travel wholesaler registered under the Travel Industry Act, 2002 Registrant Define: An organization or individual that sells or supplies travel services but is not registered in ON Non Registrant Define: A person who sells to consumers, travel services provided by another person Travel Agent Define: A person who acquires rights to travel services for the purpose of resale to a travel agent Travel Wholesaler Define: A travel counsellor who works from a location other than the registered office of a travel agency Outside Sales Representative T/F: The difference between the Travel Industry Act and its Regulations is that The Act is The law (Hard to change), and The Regulations supports an act and shows how the rules are to be enforced or applied (easier to change) True Who are the Main Stakeholders? (3) Consumers, Registrants, and the Government Who are the Minor Stakeholders? (3) The Registrar of TICO, Statutory Director, and the License Appeal Tribunal