Samenvatting Organizational Behavior and Management - Organizational behaviour and management
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Organizational behaviour and management
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NCOI (NCOI)
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Organizational Behavior and Management
Puntsgewijze samenvatting van het boek in het Nederlands. Makkelijk leesbaar. De samenvatting volgt de opleidingsvolgorde dus de hoofstukken staan niet gesorteerd op hoofdstuknummer.
ISBN3811
Summary lectures Communication, Organization and Management (AM_470572)
Summary literature Communication, Organization and Management (AM_470572)
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MC Effectief Beïnvloeden en Overtuigen
Organizational behaviour and management
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3. Individuele verschillen op het werk ................................................................................................... 7
3.1 Waarom individuele verschillen ertoe doen ................................................................................. 7
3.2 Individuele verschillen beïnvloeden gedrag op het werk .............................................................. 7
3.2.1 Diversiteit................................................................................................................................ 7
3.2.2 Aanleg en vaardigheden ......................................................................................................... 7
3.2.3 A tudes ................................................................................................................................. 7
3.2.4 Persoonlijkheid ....................................................................................................................... 8
3.2.5 Emo es ................................................................................................................................... 9
3.3 Samenva ng ............................................................................................................................... 10
12. Macht en invloed ............................................................................................................................ 10
12.1 Het concept van macht.............................................................................................................. 10
12.2 Waar komt macht vandaan?...................................................................................................... 11
12.2.1 Interpersoonlijke macht ..................................................................................................... 11
12.2.2 Structurele macht ............................................................................................................... 11
12.3 Empowerment ....................................................................................................................... 12
12.4 Afdelings- of interdepartementale macht ................................................................................. 12
12.4.1 Omgaan met onzekerheid. ................................................................................................. 12
12.4.2 Centraliteit .......................................................................................................................... 12
12.4.3 Vervangbaarheid ................................................................................................................ 13
12.5 Gehoorzaamheid en de illusie van macht ................................................................................. 13
12.6 Poli eke strategieën en tac eken ............................................................................................. 13
12.6.1 Onderzoek naar poli ek ..................................................................................................... 13
12.6.2 Tac eken voor poli eke invloed ......................................................................................... 13
12.6.3 Zelfpresenta e (impression management) ........................................................................ 14
12.7 Ethiek, macht en poli ek ........................................................................................................... 14
12.8 Macht gebruiken om effec ef te managen ............................................................................... 15
5. Mo va e ........................................................................................................................................... 15
5.1 Het startpunt: behoe en mo veren medewerkers .................................................................... 16
5.2 Contentbenaderingen ................................................................................................................. 16
5.2.1 Hiërarchie van behoe en van Maslow ................................................................................. 16
5.2.2 ERG theorie van Alderfer ...................................................................................................... 17
5.2.3 Twee factor theorie van Herzberg ........................................................................................ 17
5.2.4 Aangeleerde behoe e theorie van McClelland.................................................................... 18
5.2.5 Samenhang tussen de 4 content theorieën ......................................................................... 18
, 5.3 Procesbenaderingen .................................................................................................................... 18
5.3.1 Verwach ngen theorie ......................................................................................................... 18
5.3.2 Gelijkheidstheorie (equality theory) .................................................................................... 18
5.3.3 Veranderprocedures om gelijkheid te herstellen ................................................................. 19
5.3.4 Onderzoek naar gelijkheid .................................................................................................... 19
5.3.5 Goal-se ng theorie.............................................................................................................. 20
5.3.6 Onderzoek naar goal-se ng (stellen van doelen)................................................................ 20
5.4 Mo va e en het psychologische contact .................................................................................... 20
5.5 Effec eve managers mo veren hun personeel ........................................................................... 21
6. Job design (baanontwerp) en presta es.......................................................................................... 21
6.1 Algemeen Job design model (Job = func e) ................................................................................ 21
6.2 Resultaten van werkpresta es (Job performance outcomes) ..................................................... 21
6.2.1 Objec eve resultaten ........................................................................................................... 21
6.2.2 Gedragsresultaten ................................................................................................................ 22
6.2.3 Intrinsieke en extrinsieke uitkomsten................................................................................... 22
6.2.4 Werktevredenheidsuitkomsten ............................................................................................ 22
6.3 Job design: reikwijdte, diepte en rela es .................................................................................... 22
6.3.1 Reikwijdte en diepte ............................................................................................................. 22
6.3.2 Job rela es ............................................................................................................................ 22
6.4 Hoe mensen hun baan zien ......................................................................................................... 22
6.4.1 Baan karak s eken............................................................................................................... 23
6.4.2 Individuele verschillen .......................................................................................................... 23
6.4.3 Verschillen in sociale situa es .............................................................................................. 23
6.5 Vergroten van de reikwijdte: Job rota e en job vergro ng......................................................... 23
6.5.1 Job rota e ............................................................................................................................. 23
6.5.2 Job vergro ng ....................................................................................................................... 23
6.6 Meer diepte in het werk: Job verrijking ...................................................................................... 23
6.6.1 Zelforganiserende teams (SMT: self managed teams). ........................................................ 24
6.6.2 Alterna eve werkvormen ..................................................................................................... 24
6.7 Job design en Total Quality Management ................................................................................... 24
6.8 Job design en kwaliteit van het werkleven .................................................................................. 25
7 De invloed van beoordeling en beloning op gedrag ......................................................................... 25
7.1 Beoordelen van geleverde presta es .......................................................................................... 25
7.1.1 Doel van beoordeling ........................................................................................................... 25
7.1.2 Waarop de beoordeling zich richt ........................................................................................ 25
7.1.3 Beoordeling verbeteren........................................................................................................ 26
, 7.2 Feedback n.a.v. presta ebeoordeling.......................................................................................... 26
7.2.1 Doel van feedback op geleverde presta es.......................................................................... 26
7.2.2 Een feedback model ............................................................................................................. 26
7.2.3 Feedback vanuit meerdere bronnen: 360 graden benadering............................................. 27
7.3 versterkingstheorie...................................................................................................................... 27
7.3.1 Versterking............................................................................................................................ 27
7.3.2 Straf ...................................................................................................................................... 28
7.3.3 Uitdoving .............................................................................................................................. 28
7.3.4 Versterkingsschema’s ........................................................................................................... 28
7.4 Een individueel beloningsmodel ................................................................................................. 28
7.4.1 Intrinsieke en extrinsieke beloning....................................................................................... 29
7.4.2 Beloningsvormen reageren op elkaar................................................................................... 30
7.4.3 Toepassing van beloning ....................................................................................................... 30
7.5 Beloningen beïnvloeden belangrijke organisa e resultaten (outcomes) .................................... 30
7.5.1 Verloop en verzuim............................................................................................................... 30
7.5.2 Werkpresta es (Job performance) ....................................................................................... 31
7.5.3 Commitment vanuit de organisa e ...................................................................................... 31
7.6 Innova eve beloningssystemen .................................................................................................. 31
7.6.1 Skill-based pay ...................................................................................................................... 31
7.6.2 Verbreden van de bandbreedte ........................................................................................... 31
7.6.3 Combineren werk en zorgtaken, extra vergoeding thuiswerken .......................................... 31
7.6.4 Team beloning ...................................................................................................................... 31
7.6.5 Par mer voordelen ............................................................................................................. 31
7.6.6 Delen van voordelen............................................................................................................. 32
7.6.7 Aandelenplan........................................................................................................................ 32
7.6.8 Gezichtsveld is het belangrijkste (line of sight) .................................................................... 32
10. Groepen en teams .......................................................................................................................... 32
10.1 Aard van groepen (groepskarakteris eken) .............................................................................. 32
10.2 Groepstypen .............................................................................................................................. 32
10.2.1 Soorten formele groepen ................................................................................................... 33
10.2.2 Soorten informele groepen ................................................................................................ 33
10.3 Waarom mensen groepen vormen ........................................................................................... 33
10.4 Fase van groepsontwikkeling ..................................................................................................... 33
10.4.1 Forming (kennismaking en oriënta e) ............................................................................... 33
10.4.2 Storming (strijd om invloed) ............................................................................................... 33
10.4.3 Norming (gemeenschappelijke normen) ............................................................................ 34
, 10.4.4 Performing (presteren vanuit stabiliteit en samenwerking)............................................... 34
10.4.5 Adjourning (afscheid nemen) ............................................................................................. 34
10.5 Kenmerken van groepen ........................................................................................................... 34
10.5.1 Samenstelling (composi on) .............................................................................................. 34
10.5.2 Status en hiërarchie ............................................................................................................ 34
10.5.3 Rollen .................................................................................................................................. 34
10.5.4 Normen............................................................................................................................... 35
10.5.5 Leiderschap......................................................................................................................... 35
10.5.6 Cohesie ............................................................................................................................... 35
10.6 Groepseffec viteit ..................................................................................................................... 37
10.7 Teams......................................................................................................................................... 37
10.7.1 Soorten teams .................................................................................................................... 37
10.7.2 Team effec viteit ................................................................................................................ 38
11. Conflicthantering en onderhandeling ............................................................................................ 39
11.1 Hedendaags perspec ef op conflicten tussen groepen ............................................................ 40
11.1.1 Func onele conflicten ........................................................................................................ 40
11.1.2 Disfunc onele conflicten .................................................................................................... 40
11.2 Wat veroorzaakt conflicten tussen groepen? ............................................................................ 40
11.2.1 Werk a ankelijkheid .......................................................................................................... 40
11.2.2 Verschillen in doelstellingen ............................................................................................... 41
11.2.3 Verschil in percep e ........................................................................................................... 41
11.3 Gevolgen van disfunc onele conflicten tussen groepen........................................................... 41
11.3.1 Veranderingen binnen groepen.......................................................................................... 41
11.3.2 Veranderingen tussen groepen .......................................................................................... 42
11.4 Oplossen van conflicten tussen groepen................................................................................... 42
11.4.1. Domineren (Doordrukken) ................................................................................................ 42
11.4.2 Faciliteren (Toegeven, accomodate) ................................................................................... 42
11.4.3. Probleemoplossing ............................................................................................................ 43
11.4.4 Ontwijken (vermijden) ........................................................................................................ 43
11.4.5 Compromis ......................................................................................................................... 43
11.5 S muleren van construc eve conflicten tussen groepen ......................................................... 43
11.5.1. Buitenstaanders aan groep toevoegen.............................................................................. 43
11.5.2 Organisa estructuur bijstellen ........................................................................................... 43
11.5.3. Concurren e s muleren.................................................................................................... 43
11.5.3 Geprogrammeerd conflict .................................................................................................. 44
11.6 Onderhandelen.............................................................................................................................. 44
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