URAC questions n answers rated A+ passed

URAC questions n answers rated A+ passedTell me about how your site will function if the facility is affected by a disaster? - correct answer Business Continuity Management (BCM) document that addresses disasters across all sites. Tabletop tests done annually We can redirect shipments and shift tasks, as needed, to other facilities Generators are available for power outages at our large sites Our PICs work with Boards of Pharmacy to allow for remote work, where allowed. We can transfer customers between facilities to fulfill their shipments or we can transfer their prescription to a different pharmacy of their choice. We use a single phone number for the whole pharmacy so that if a customer call center is affected, the calls are answered by the sites available. If we cannot fulfill a customer's order or we recognize there will be a delay in service, we will contact the customer to inform them of the delay and offer to transfer their prescriptions. How do you continue to serve customers if there was an emergency at their location - correct answer Our Shipment Success team monitors Quantum View for carrier alerts, anticipates any results of disasters and loss, and receives weather alerts from Amazon. If a delay is anticipated, we can send medications early, if possible and as needed If shipments will be delayed, Shipment Success coordinates with Customer Care to notify the customer and either reroute the shipment to a temporary location or transfer the medications to another pharmacy of the customer's choice.