What does emotion work involve. The 3 main elements of emotional labour. Identifying the rules of feelings. Identifying importance and meaning of gift exchange. Overview of Hochchild's research: what did it examine, what participants were involved, what kind of study was it, what was learnt from th...
Marian Iszatt-White (2009) = Leadership as emotional labour: the effortful
accomplishment of valuing practices.
Ongoing professional relationship with those they lead
Value driven leadership, emotional intelligence, and competency as
a key component in effective leadership.
Emotional labourer could be required to express or supress emotion
where deemed appropriate in compliance with organisational
expectation
could be active OR passive
Not always on the receiving end of emotional agenda
Does it teach a skill?
Not always on receiving end of emotional agenda, arguable that this
teaches a skill.
Could involve:
- Greeting in corridor
- Constructive feedback
Being valued = capture individualised, positive, emotional response
to praise & recognition of others
Feeing valued = increase in discretionary effort from employee
Combination of value congruence & emotional labour provides
opportunity to act out one’s identity
Emotional labour required to practice deep acting
Deep acting = something we do to help us feel authentic
Examples author gives of valuing practices observed in educational
leaders:
Constructive criticism = ppl who want to progress want to
acknowledge both strengths & weaknesses
One to one encounter = specific individuals’ recognition rather than
whole group
Personal touches = they wanted to be known as individuals &
valued individually
Activities to exemplify values = more recognition
Leaders making themselves available to team
Authenticity
Doing it for the good of the students
Feeling valued = individualised, positive, emotional response to
praise & recognition of others
Suggests more complex manner where emotional labour is required
to be practiced in education & leadership
How valuing practices differ from other approaches to leadership, like
distributed leadership OR instructional leadership:
Focus on role of emotional labour in leadership
Relates to practice of leadership & the complexity of its performance
& its relation to underpinning values.
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