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INSTRUCTOR’S MANUAL with TEST ITEM FILE
THE CONFLICT SURVIVAL KIT
Tools for Resolving Conflict at Work
Cliff Goodwin
Daniel B. Griffith CONTENTS
Introduction
Chapter 1: The Nature of Conflict Chapter 2: Preventing Conflict Chapter 3: Approaches to Conflict Chapter 4: Working Toward Collaboration Chapter 5: The Three Channels of Communication Chapter 6: Listening to Resolve Conflict and Build Lasting Relationships
Chapter 7: The Communication Continua
Chapter 8: Are You Capable? Chapter 9: Opening the Doors to Conflict Resolution Chapter 10: The Building Blocks to Collaboration Chapter 11: Integrative Negotiation: Negotiating as Partners Chapter 12: Overcoming Barriers to Integrative Negotiation Chapter 13: Mediating Conflicts Between Parties Chapter 14: Decision-Making Choices for the Manager Chapter 15: Handling Conflicts Requiring Direct Confrontation Chapter 16: Special Situations: “Opportunistic” Employees, Workplace Violence, and Terminations Chapter 17: Achieving Effectiveness as a Conflict Manager Role Players’ Names for Tent Cards INTRODUCTION
THE CONFLICT SURVIVAL KIT is both a classroom text and an on-the-job guide. It was written for managers who have no formal preparation in managing conflict and need “instant” skill building and practical methods for handling organizational and personal conflicts. It also offers insights for the aspiring professional who, though expert in the subject matter of his or her field and educated in conflict theory and negotiation strategy, needs grounding in basic interpersonal communication and management skills, such as rapport building, empathic listening, behavior modeling, reframing, problem solving, and decision making. A general STUDENT STUDY GUIDE (work book) is available as a supplement to this text. It assists students in making the most of their learning experience. The STUDENT STUDY GUIDE includes a chapter summary, a response to chapter highlights, sample test questions (with answers), and personal growth exercises. All students can benefit by using the guide as they read the text on their own or as part of a conflict management training course. Instructors will likely discover that using the guide strengthens their training program.
GENERAL SUGGESTIONS ON HOW TO USE THE TEXTBOOK
Instructors may choose one of two patterns in using the textbook. The first approach is the simple and successful procedure of discussing one chapter per class period lasting approximately 1 hour and 15 minutes (using the discussion questions at the end of the chapter) and using the case study at the end of each chapter during the next class period, lasting approximately the same length of time. This pattern can consume approximately 40 contact or classroom hours. More time may be required to administer examinations and discuss outside assignments. The length of time needed for the case studies will vary
as some case studies require discussion only and others involve role play, so you will need to budget your time accordingly.
An alternative plan is to use a case study only every third period in order to provide more time for special material introduced by the instructor, oral reports from students, guest speakers, and other activities. This approach can also consume approximately 40 hours of classroom time.
ADVANTAGES OF USING THE TEXTBOOK AND STUDENT STUDY GUIDE TOGETHER
The STUDENT STUDY GUIDE gives the book an added dimension. It provides the student with additional content not presented in the textbook. The instructor may find it beneficial to refer to the guidebook to further illustrate or explain a concept. The guide book contains useful supplemental material and exercises. It contains practice questions used to study for tests and quizzes, chapter highlights, personal growth exercises, and
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