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SCM 301 Penn State Exam 3 questions and verified correct answers
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SCM 301 Penn State Exam 3 questions and verified correct answers
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SCM 301 Penn State Exam 3Manufacturing are service processes are important to firms because: - correct answer o They tend to be expensive and far reaching
o The process decisions deserve extra attention because different processes have different strengths and
weaknesses
Product-based layout - correct answer a type of layout where resources are arranged sequentially, according to the steps required to make a product
functional layout - correct answer a type of layout where resources are physically grouped by function
continuous flow process - correct answer high volume, high standardization, commodity products, continuous flows
cannot see individual unit
production line - correct answer -set to make one product with little standardization
-pros: lower variable cost, lower but more skilled labor, easier production
higher equipment utilization
Batch Manufacturing - correct answer a type of manufacturing process where items are moved through the different manufacturing steps in groups or batches
Job Shop - correct answer a flexible process structure for products that require different inputs and have
different flows through the process
fixed position layout - correct answer a layout that brings all resources required to create the product to a central location Hybrid Manufacturing Process - correct answer A term referring to a manufacturing process that seeks to combine the characteristics, and hence advantages, of more than one of the classic processes.
Linking Manufacturing Processes - correct answer Ex: Making a Sweater
Yarn spinning (continuous flow)
Fabric weaving (continuous flow)
Cutting and sewing (batch)
make to stock - correct answer A production environment where the customer is served "on-demand" from finished goods inventory.
assemble to order - correct answer Combine a number of preassembled modules to meet a customer's specifications
make to order - correct answer the strategy of producing customized products and services
engineer to order - correct answer Work with the customer to design and then make the product
Order of customization - correct answer ETO, MTO, ATO, MTS
The nature of the Service Package - correct answer -Service Package: All the physical and intangible activities that a service organization provides
-Physical: Requires capital expenditures, material costs, tangible assets
-Intangible: Requires training, skill development, knowledge assets
front room - correct answer the physical or virtual point where the customer interfaces directly with the service organization
back room - correct answer the part of a service operation that is completed without direct customer contact
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