NC BLET State Exam - LAW ENFORCEMENT
COMMUNICATION UNIT SG
How many times will a victim leave on average in a domestic violence
relationship?
7 (seven) times
How many officers should you have respond to a domestic violence call?
2 (two), at the very least
in domestic violence situations victims call the police because?
they are scared or in immediate danger.
in domestic violence situations what can greatly decrease officer assault or
death?
by having a pre-developed plan
in domestic violence situations who is the first person on scene?
the telecommunicator
in domestic violence situations what officer should leave first
the officer furthest inside
what does the relationship status have to be in order for a 50B
personal relationship
what is a 50C
no contact order
How long is an ex parte order good for?
10 days
why does a partner use abusive behavior?
to gain or maintain control over the other
What is the best short term solution for domestic violence?
Arrest
What can be the most dangerous time during a domestic violence situation?
leaving the batterer
mental illness: loss of contact with reality is?
psychosis
Mental Illness: What term refers to loss of hope?
Depression
mental illness: what does ELEAP stand for?
engage, listen, empathize, agree, partner.
What is an officers primary tool?
Communication
What involves observing behavior, being aware of tone of voice, and actively
listening?
Reading
What should you make sure to never do when talking to the public?
Use profanity
Nonverbal cues amount to what percent of communication?
, 90%
Body language account for what percent?
55%
It is more vital to sound _______ than to feel _______?
Confident, confident
True or False? You should always use loaded words and you statements?
False
What are someone body language cues to alert you to a possible danger?
Hesitation, lack of eye contact, looking through you, interruption
What is study of personal space/comfort zones?
Proxemics
What distance is the intimate zone?
6-18 inches
What is the least used tool in regards to communication?
Ability to listen
What is active listening?
trying to understand what the other is saying from their point of view
How fast do you speak in words per minute? How many can you process?
Speak 125, understand 500-600
What are the 4 levels of discriminate listening?
Attentive, Retentive, Reflective, Reactive
What does SPEAR stand for? (communication skills)
Stance, Posture, Eye Contact, Attending behavior, Relax
What allows the listener to summarize the content of what the speaker says in
order to clarify the true meaning?
Paraphrasing
What is the most powerful and dangerous nonverbal signal?
Touch
What can cross cultural "reading" help with?
Interpreting possible danger signs, prevent misinterpretation of signs, understand
complaints
mental illness: what is needed in order to obtain an involuntary commitment
order?
must be a danger to themselves and or others
mental illness is just like ______________
any other illness.
when dealing with an adult with mental illness always speak to them as?
an adult
what can mimic a mental illness?
Traumatic brain injury
how long do you have to serve involuntary commitment papers?
24 hours
if you're worried about someone with a mental illness but they pose no threat
what would be the appropriate route?
get them to agree to a voluntary commitment
what mental illness often comes from combat?
COMMUNICATION UNIT SG
How many times will a victim leave on average in a domestic violence
relationship?
7 (seven) times
How many officers should you have respond to a domestic violence call?
2 (two), at the very least
in domestic violence situations victims call the police because?
they are scared or in immediate danger.
in domestic violence situations what can greatly decrease officer assault or
death?
by having a pre-developed plan
in domestic violence situations who is the first person on scene?
the telecommunicator
in domestic violence situations what officer should leave first
the officer furthest inside
what does the relationship status have to be in order for a 50B
personal relationship
what is a 50C
no contact order
How long is an ex parte order good for?
10 days
why does a partner use abusive behavior?
to gain or maintain control over the other
What is the best short term solution for domestic violence?
Arrest
What can be the most dangerous time during a domestic violence situation?
leaving the batterer
mental illness: loss of contact with reality is?
psychosis
Mental Illness: What term refers to loss of hope?
Depression
mental illness: what does ELEAP stand for?
engage, listen, empathize, agree, partner.
What is an officers primary tool?
Communication
What involves observing behavior, being aware of tone of voice, and actively
listening?
Reading
What should you make sure to never do when talking to the public?
Use profanity
Nonverbal cues amount to what percent of communication?
, 90%
Body language account for what percent?
55%
It is more vital to sound _______ than to feel _______?
Confident, confident
True or False? You should always use loaded words and you statements?
False
What are someone body language cues to alert you to a possible danger?
Hesitation, lack of eye contact, looking through you, interruption
What is study of personal space/comfort zones?
Proxemics
What distance is the intimate zone?
6-18 inches
What is the least used tool in regards to communication?
Ability to listen
What is active listening?
trying to understand what the other is saying from their point of view
How fast do you speak in words per minute? How many can you process?
Speak 125, understand 500-600
What are the 4 levels of discriminate listening?
Attentive, Retentive, Reflective, Reactive
What does SPEAR stand for? (communication skills)
Stance, Posture, Eye Contact, Attending behavior, Relax
What allows the listener to summarize the content of what the speaker says in
order to clarify the true meaning?
Paraphrasing
What is the most powerful and dangerous nonverbal signal?
Touch
What can cross cultural "reading" help with?
Interpreting possible danger signs, prevent misinterpretation of signs, understand
complaints
mental illness: what is needed in order to obtain an involuntary commitment
order?
must be a danger to themselves and or others
mental illness is just like ______________
any other illness.
when dealing with an adult with mental illness always speak to them as?
an adult
what can mimic a mental illness?
Traumatic brain injury
how long do you have to serve involuntary commitment papers?
24 hours
if you're worried about someone with a mental illness but they pose no threat
what would be the appropriate route?
get them to agree to a voluntary commitment
what mental illness often comes from combat?
