Exam (elaborations)
Genesys Cloud Implementation Study Guide | 2023 | 115 Questions with 100% Correct Answers | Updated & Verified
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What are the features of the Contact Center? - 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Manag...
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