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CMAA NHA Certification Exam questions and answers latest [100% correct answers]
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- CMAA NHA
- Institution
- Capella University
CMAA NHA Certification Exam questions and answers latest [100% correct answers]
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CMAA NHA Certification Exam 2023 Questions and Answers(Verified Answers by Expert)
1. An office manager asks an MAA to mail a letter to a patient who is
being dismissed from the practice. Which of the following methods should
the MAA use to mail the letter? Certified mail, first-class mail, priority, or
standard✔✔ Certified Mail
2. A MAA should verify a patient's CPT code for which of the following
processes: Coordination of Benefits, Determining Eligibility of services,
Ob- taining prior authorization, or receiving a referral✔✔ Obtaining prior
authoriza- tion
3. Prior to an invasive procedure, a patient asks an MAA about other
options that are available. Which action should the MAA take? Inform the
patient of commonly used alternatives; Advise patient to ask the provider
for alterna- tives; seek out a clinical MA to explain alternatives; Provide the
patient with alternate providers phone numbers✔✔ Advise the patient to
ask the provider for alternatives.
,4. Which of the following abbreviations should a MAA use to document a
pa- tient history of a stroke? CHF; CVA; MI; or MS✔✔ CVA (means
Cerebrovascular accident AKA stroke)
5. Which of the following items is appropriate to purchase with petty
cash: Postage owed for equipment delivery; five boxes of computer
paper; a gift card for employee of the quarter; or the providers cell phone
payment✔✔ - Postage owed for equipment delivery
6. When performing closing procedures for the day, which of the following
must me secured with a lock and key? Exam rooms; scheduling book;
baking deposit slip; Provider's prescription pad: provider's prescription
pad
7. Which of the following is the abbreviation for an
electroencephalogram? EKG; EEG; ECG; or EBB: EEG
8. An MAA observes another office worker altering notes in a patient's
record to justify medical necessity so that payment is made. What is this
action considered? Negligence; Fraud; Auditing; Unbundling✔✔ Fraud
,9. A patient receives an EOB stating services will not be covered because
of Out-of-pocket medical expenses not yet met. The amount owed is
defined as? Deductible; Copay; Allowed amount; Coinsurance✔✔
Deductible
10. Which of the following is an example of open hours scheduling?
Patients arrive at their own convenience; Multiple patients are seen and
one time; patients who have similar diagnoses are sched for the same
time; or multiple
,patients are scheduled at the beginning of each hour✔✔ Patients arrive
at their own convenience.
11.Which of the following is the most efficient method for an MAA to
collect payment for services? Collect the amount due at the time of the
patient's visit; send a monthly statement to the patient; call the patient to
establish payment plan; or use an outside collection agency✔✔ Collect
the amount due at the time of the patient's visit.
12.Which of the following medical terms is part of an organ or tissue?
Lym- phadenectomy; Episiotomy; Colostomy; or Thoracotomy✔✔
Lymphadenecto- my
13.A patient refused to pay his copay. What should the MAA do? Offer to
waive the fee; tell the patient to call the insurance carrier; advise the
patient that the copay will be added to their bill; or inform the patient the
copay is due at the time of service✔✔ Inform the patient the copay is
due at the time of service.
14.A 3rd party payer is requesting documentation to support billed
services. Which of the following is the appropriate document the MAA
should forward? Notice of Privacy Practices; Disclosure form; Progress
notes; patient regis- tration form✔✔ Progress notes.
,15.Which of the following actions is an MAA's priority when pulling daily
charts? Place charts in appropriate exam room; review appointment
sched- ule; review charts for accuracy; arrange charts sequentially✔✔
Review appoint- ment schedule.
16.In addition to a witness and the adult patient, which of the following
individuals must be present for an informed consent signature? A
Family member; Lawyer; office manager; or provider✔✔ Provider
17.All pages of a patient's medical record must include which of the
follow- ing information: Insurance ID number; Patient address; patient
name; or ss number: patient name
18.Which of the following medical record filing systems protects patients'
privacy and allows for unlimited expansion in a high-volume office?
Numeric; alphabetical; subject filing; or chronological✔✔ Numeric
19. Which of the following should an MAA give to a patient when
scheduling a routine visit: an encounter form for the next visit; a copy of
the patient's prescriptions; a financial responsibility form; or an
appointment reminder?-
: An appointment reminder.
, 20.A new patient provides an MAA with her parent's medicare card. The
patient states that she is a dependent and is eligible to use the card. What
should the MAA do? Accept the medicare card; contact medicare to see if
the patient is a covered dependent; explain to the patient that medicare
does not cover dependents; or include the parent's name on the
superbill✔✔ Explain to the patient that medicare does not cover
dependents.
21.According to the affordable care act of 2010, what is the maximum
allow- able time from the date of service that a claim can be submitted to
medicare? 30 days; 6 months; 12 months; or 32 months✔✔ 12 Months
22.When a patient requires a diagnostic procedure, which of the following
is required? Written order from provider; referral form; insurance request
form; or a written letter of release✔✔ written order from provider.
23.A patient with medicare and has had a physical 10 months ago calls in
to schedule another physical within the week. What should the MAA do?
Explain to the patient that the physical cannot be scheduled for another 2
months; schedule the physical within the week; record the appointment as
an office visit and not a physical or submit a preauthorization form to
medicare before scheduling✔✔ Explain to the patient that the physical
cannot be scheduled for another 2 months
24.Which of the following actions should an MAA take when scheduling a
new patient for a Physical? instruct the patient to verify his insurance prior
to the visit; verify the patient understands the coinsurance
responsibilities; explain the importance of fasting for 12 hours; inform the
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