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IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1/ 101 Questions & Answers/2023
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IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1/ 101 Questions & Answers/2023
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IAHSS HOSPITAL SECURITY OFFICERS 6TH EDCHPTS 1-19 TEST#1/ 101 Questions &
Answers/2023
Which of the following is Not one of the classifications of healthcare
organizations discussed in this chapter? - -an Individual healthcare
organization
-Which of the following is Not a risk issue for healthcare? - -High percentage
of technical and professional staff
-Which of the following is usually at the top of the organizational chart? - -
Board of Directors
-Which of the following statements best describes employees? - -All staff is
directly employed by the facility
-Security uses senior management's endorsement to build what kind of
program? - -a strong and effective program
-How should friendships and interpersonal relationships between security
officers and staff members from other departments be treated? - -
Encouraged, but security staff must be educated about ethics and avoid
favoritism.
-Which of the following allows a department to assess its cost effectiveness
within an organization? - -Benchmarking - gives a good comparison of a
department's cost effectiveness by comparing other organizations.
-What should the most primary overriding concern of any security
department be? - -The safety and well being of anyone in the facility.
-Which of the following are skills a security professional should have and use
at all times? - -Good observation and communication skills, and tolerance
-Why are vendors potentially a high security risk to a healthcare facility - -
Vendors have access to sensitive areas with little to no background checks.
-In patient and family centered care philosophy, who determines which
individuals are part of the patient's family? - -The patient, if mature and
competent to do so
-Which of the following is Not an example of an external customer? - -
Employees
, -Which of the following does Not help the security uniform communicate an
appropriate message to the public? - -Wearing the uniform shirt untucked.
-Which of the following is Not an example of undesirable behavior and
demeanor in a security officer? - -Confidence
-What is the relationship between employees and management sometimes
called? - -Employee relations
-Which of the following may union members Not do during picketing? - -
Block entrances to the facility.
-Perception is reality-Which of the following is important for the security
professional to remember regarding this statement? - -All interactions are
subject to personal interpretation, positive nonverbals, paraverbals will
influence perception, a customer's prior history of interaction may impact
their impression of security
-Which of the following are powerful reasons to advocate and promote
strong customer service? - -Strong customer service prevents violence and
helps preserve a safe therapeutic environment, supports people in crisis, and
allows security officers opportunities to problem solve
-The L.A.S.T technique in managing complaints requires security
professionals to: - -Listen, Apologize, Solve, Thank
-Which of the following environmental factors can contribute to customer
dissatisfaction and anxiety? - -Lack of privacy,crowding, excessive noise,
and lack of refreshments
-Which of the following is Not a reason organizations should use teams? - -
Forming a team ensures the team will be successful
-The security department would be an example of what type of team? - -An
ongoing or functional team
-To be successful, teams need which of the following? - -Clearly defined
purposes and goals, defined boundaries, access to people in the know,
access to resources, effective and applicable training
-Which of the following is a challenge to teamwork? - -Relevance
-Which of the following is Not a stage of team development? - -Rounding
-Which of the following is Not an opportunity derived from patrol? - -Using a
the security vehicle to go off site.
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