ISA EXAM #3
integration - correct answer allows separate systems to communicate directly with
each other, eliminating the need for manual entry into multiple systems
application integration - correct answer integration of a company's existing
management information systems to each other
data integration - correct answer integration of data from multitude of sources,
provides unified view of all data
forward integration - correct answer takes info entered into given system and
automatically sends it to all downstream systems and processes
e-integration - correct answer use of internet to provide customers with the ability to
gain personalized information by querying corporate databases and their information
system
backward integration - correct answer takes information entered into a given system
and automatically sends it to all upstream systems and processes
enterprise system - correct answer provides enterprise wide support and data access
for a firm's operations and business processes
EAI - correct answer connects, plans, methods and tools aimed at integrating
separate enterprise systems
middleware - correct answer several types of software that sit between and provide
connectivity for two or more software apps
EAI middleware - correct answer takes new approach to middleware, packaging
commonly used apps together, reducing time to integrate apps from multiple vendors
supply chain - correct answer all parties involved in obtaining raw materials or a
product
supply chain visibility - correct answer ability to view all areas up and down supply
chain in real time
operational CRM - correct answer supports traditional transactional processing for
day-to-day front office operations or systems that deal with customers
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