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COM 2601 ASSIGNMENT 1
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COM 2601 ASSIGNMENT 1
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ACOM 2601 +
ASSIGNMENT 1
AMBASSODOR KING
ADMIN
, QUESTION 1
In a multi-cultural country like South-Africa with 11 official languages and
various different cultures, it is easy for conflict to arise within the workplace.
Conflict management is crucial because conflict within the organisation tends
to influence other aspects of organisational life, like team communication and
decision-making.
1.1 With this statement in mind, discuss the types of conflict that may arise
and the importance of conflict management. Also discuss how conflict can
influence team communication and the decision-making styles of individuals.
[15] COM2601/101/3/2023 11
1. Cultural Conflict: Differences in cultural norms, traditions, and
communication patterns can lead to misunderstandings and clashes
between individuals from different cultural backgrounds.
2. Language Barrier Conflict: With 11 official languages in South Africa,
language barriers can impede effective communication, leading to
misinterpretations and conflicts between employees who may not fully
understand each other.
3. Personality Conflict: Individual differences in personalities, work styles,
and approaches to problem-solving can cause tension and conflicts
within the workplace.
4. Role Conflict: When there is ambiguity or overlapping roles and
responsibilities within teams, it can create conflicts over tasks,
authority, and decision-making.
5. Interests and Goal Conflict: Employees may have different priorities,
interests, and goals, which can lead to conflicts over resource
allocation and project priorities.
The importance of conflict management in a multi-cultural workplace cannot
be overstated. Conflict, if left unresolved, can negatively impact various
aspects of organizational life, including team communication and decision-
making. Here's how conflict management is crucial:
1. Maintaining Productive Work Environment: Conflict resolution helps
create a harmonious work environment where employees feel valued
and understood, fostering productivity and job satisfaction.
2. Improved Team Collaboration: Effective conflict management facilitates
better communication and understanding among team members,
leading to improved collaboration and teamwork.
3. Enhanced Creativity and Innovation: When conflicts are resolved
constructively, diverse perspectives can lead to more creative and
innovative solutions to challenges.
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