A well written, detailed assignment which meets the criteria for P3 and M2 - Unit 36 Starting a Small Business. BTEC Level 3 Extended Diploma in Business. P3 - Describe the skills needed to run the business successfully and what areas require further development. M2 - Analyse the personal developme...
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Unit 36 - Starting a Small Business
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Conor Cunningham P3 M2
Task 2
SKILLS I NEED TO RUN MY BUSINESS – P3
Describe your skills and attributes to date in Describe how any skills gap / shortages can be
relation to each area below. addressed. Consider ALL of the following:
professional help; training; planning; cost
implications; accessibility and timescales.
Technical / operational Many people set up a business based around a
skills needed (relating practical skill. This means they are self-employed
to products / services) and so in addition to managing their own business,
they also play a technical or operational role
meaning they have a great deal of control over the
quality of work carried out.
In my job role as Office Supervisor within I could seek training in different software which
Moneydarragh Flexicare I have developed excellent would update my knowledge in these different
technical skills such as Sage Payroll, Microsoft Word programmes. This could be accessed online through
and Excel, Office Outlook and Field Motion. These training in the evenings. I could carry this out
skills will help me run my business as I will be able to between June-September 2016 when I have more
use a range of software’s and these may be used to leisure time as I am not at school. This would address
improve the quality of products and services I have any skill gaps or shortages and extend my knowledge
to offer as well as my ability to research and find in this area which would benefit me in the future as
new ideas for my business. the owner of Frozo.
I have also excellent skills with regards to driving,
having passed my test first time. This may be
,Conor Cunningham P3 M2
beneficial to me as a business owner as I will be able
to deliver products if that’s an area I ever want to
explore. I will also be able to attend business events
which will allow me to improve my business through
finding new ideas in relation to products and
services.
Operational – I have excellent operational skills and
these have been developed by taking many phone
calls on a day-to-day basis, sending and receiving
emails and taking enquiries. These skills are
paramount in running a successful business and
being the owner of Frozo, I will certainly be required
to make phone calls with other employees, suppliers
and customers alike.
Through effective planning, I will be able to improve
Use of ICT – I have excellent ICT skills which I have any shortages of knowledge in ICT systems. I could
developed over the last number of years. Since enrol on online courses through Google and
joining Moneydarragh Flexicare my ICT skills have Microsoft websites. Additionally, I could seek further
immensely improved. I can now effectively manage training in areas within my current company which
an excel workbook as well as many other different would involve the more senior positions taking time
software such as databases, spreadsheets, email and
to go through different software with me so that I
PowerPoint. This will assist me in running and
managing Frozo as I will be able to manage stock can become better at using it and this will benefit me
levels, employee pay, pension schemes and other as I become an entrepreneur in the future.
areas of business through the use of such software.
,Conor Cunningham P3 M2
Management skills Management involves controlling and coordinating
business resources (including human resources) to
ensure effective performance. Management skills
can be acquired through experience, appropriate
training or a combination of both.
In my current role as Office Supervisor with
Moneydarragh Flexicare, I have been given the Through greater training within Moneydarragh
opportunity and the confidence to manage people Flexicare, I could address any skill shortages I have
as well as a busy office. I am tasked with managing
with regards to managing people. The company
people through creating rotas, reports, appraisals
and updating paperwork. Developing these skills will could enrol me in their ‘Managing people’ course
give me the opportunity to successfully manage which takes 12 weeks and is run twice a year. I could
people in the future as I launch my business and this enrol for this course in June and this would certainly
is fundamental in ensuring success. improve my ability to not only manage people, but
my confidence in managing people and all the
I am very good at value awareness. It’s vital in my paperwork involved with this.
current job role to value other staff, clients and the
business as a whole. As a supervisor, I have to treat
and manage everyone with the same level of
respect, attention and attitude. Possessing these
skills are relevant to me as a future business owner
of Frozo as managing people correctly is so
important if I want to have happy, hardworking
employees which will help Frozo strive even further.
, Conor Cunningham P3 M2
I’m a very good time keeper. I manage my time very
wisely and carefully. With regards to education, I
complete all my assignments on time and in relation
to work I have a set routine of when I arrive to work,
what my day will involve and the time that I start to To improve any time keeping issues I may have, I
close up the office for the day. I usually put tasks could plan my day in advance. So, for example plan
into an order of importance or urgency and work what my day is going to involve the night before so
through this accordingly. Having this type of that I can work to complete different tasks by certain
management regime allows me to be most times of the day. This would allow me to improve
productive and this will help me manage Frozo to any skill shortages I have with regards to time
the highest level.
keeping and time planning and this would allow for a
My current job role involves handing out much smoother run business in the future.
responsibilities, swapping shifts and giving people
jobs and tasks to do. For example, our client-home-
supervisor who I will give risk assessments and
service user agreements to. She will then get these
signed by the client or next of kin of the client and
return to me within 48 hours. Being able to manage
people and delegate tasks throughout the company
has taught me a lot about business and the way in
which human resource management is to be carried
out and this has improved my ability to manage
people in the future as a business owner of Frozo.
Skills needed to record Business performance must be reviewed regularly –
and check performance this is an essential part of managing a small
of business business. This involves reviewing the business
objectives, is the business on track, do the objectives
need to be amended? Recording this process is also
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