HRM3706
Assignment 3 Semester 2 2023
Unique Number:
Due Date: August 2023
1.1. Three rater errors committed by the manager at Matla Roofing in promoting Jeroo are:
1) Halo effect: The manager may have been biased by Jeroo's positive actions of assisting
differently abled clients in the beginning of the year and assumed that he is an overall
exceptional performer. This positive perception may have influenced the manager's decision
to promote Jeroo, overlooking any potential weaknesses or mistakes he may have made
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1.1. Three rater errors committed by the manager at Matla Roofing in promoting
Jeroo are:
1) Halo effect: The manager may have been biased by Jeroo's positive actions of
assisting differently abled clients in the beginning of the year and assumed that he is
an overall exceptional performer. This positive perception may have influenced the
manager's decision to promote Jeroo, overlooking any potential weaknesses or
mistakes he may have made.
Example from the scenario: "often in the beginning of the year he is seen assisting
differently abled clients who struggle to access the building."
Primacy effect: The primacy effect occurs when performance appraisal is influenced
mainly by performance displayed during the initial phases (beginning) of review
period.
Example: “One thing that could have led to Jeroo’s high rating is the fact that often in
the beginning of the year he is seen assisting differently abled clients who struggle to
access the building. Jeroo is fortunate as this happened as the manager was also
walking in and saw how Jeroo assisted the differently able customers.”
Rater bias: This error occurs when a rater’s values or prejudices distort the rating.
These biases are not related to job performance and may stem from personal
characteristics such as age, sex, disability or race, or from organization-related
characteristics like seniority or team membership.
Example: The position she wanted was awarded to Jeroo, an employee who was
widely viewed to be the supervisor’s favourite.
1.2 The determinant of performance that may be lacking in this scenario is
motivation. Motivation is the combined effect of three choice behaviours which are
the choice to expend effort, the choice of the level of effort to expend and the choice
to persist in the expenditure of the chosen level of effort. Ntokozo is demotivate
because of lack of recognition of his good work.
Example in the case study: “These days Nontokozo is often absent as she avoids
working together with Jeroo. She is even considering looking for a job elsewhere if
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