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Samenvatting Engels (2de semester) (2de jaar) - English for Business Communication
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Is in het Engels en Nederlands geschreven om het gemakkelijker te kunnen leren.
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English for BusinessCommunication
Unit 4: Telephoning
4.1) Introduction
Telephonophobia = telephone fear = telephone anxiety (= telefoonangst)
Language restricted (beperkte taal)
Practice
Possible to control
4.2) Telephones and beyond
Different types of telephones:
- Public telephone/payphone
- Mobile phone / mobile (BE) – cell phone / cellular phone / cellular (AE) (= gsm)
- Smartphone
- Extension
o Een van de vele telefoonlijnen die in een groot gebouw op een central system zijn
aangesloten en allemaal een ander nummer hebben.
o Een van de telefoons in een huis die allemaal hetzelfde nummer hebben.
o E.g. Can I have extension 316, please?
- Webcams enable videoconferencing
4.3) Telephone numbers
4.3.1) Formatting telephone numbers
US and Canada: separated by dashes (streepjes)
UK: separated by spaces
US and Canada UK
Country code: +1 Country code: 0 or +44
Format for mobile and landline: Format for mobile:
1-XXX-XXX-XXXX 0XXXX XXXXXX or +44 XXXX XXXXXX
Format for landline:
0XX XXXX XXXX or +44 XX XXXX XXXX
A number that is free of charge (gratis) is:
UK: an 0800 number / a freephone number
US: a 1-800 number / a toll-free number
4.3.2) Reading telephone numbers
Telefoonnummers worden voorgelezen cijfer voor cijfer en niet in groep.
1
, Repeated numbers:
British people often say double or triple for a number that is repeated.
Americans say the numbers individually.
Example: 1-617-633-7754
o UK: one, six one seven, six double three, double seven five four
o US: one, six one seven, six three three, seven seven, five four
The number 0:
‘Zero’ is normaalgezien de correcte manier om het getal 0 te zeggen, maar Engelstaligen
zullen vaak ‘oh’ zeggen als de letter O bij het lezen van getallen.
o Example: +44 7402 302405 plus 44, seven four oh two, three oh two four oh five
Groepen getallen die eindigen op meerdere 0’s worden meestal gelezen al seen enkel getal.
o Example: 1-800-282-3000 one, eight hundred, two eight two, three thousand
Intonation: wanneer u nummers uitspreekt, gebruik een stijgende intonatie voor elke groep, behalve
voor de laatste groep, waar u een dalende toon moet gebruiken.
4.4) Making and taking calls – basic phrases
4.4.1) Starter
Zie ppt, p. 49
4.4.2) Conversations
Zie dialogen p. 49-50
4.4.3) Basic must-know phrases for professional phone calls
ZIE TABEL p. 51-52 + oefeningen p. 52-53
4.5) Structure of a phone call
4.5.1) The start of the call
Na elkaar begroet te hebben en zich voorgesteld te hebben, bevat het begin van een gesprek
idealiter deze vier elementen:
1) Check it’s a good/convenient time to call
o I know you’re very busy. Is this a good time to talk?
o Are you busy? I can call back later if you’re in the middle of something.
2) Have some small talk
o How’s everything over there in Madrid?
o I heard about… That’s great news!
2
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