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PUB3701 ASSIGNMENT 1 ANSWERS (SEMESTER 2) 2023
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PUB3701 ASSIGNMENT 1 ANSWERS (SEMESTER 2) 2023
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Two scientific definitions of interpersonal conflict with appropriate in-textcitations:
According to Deutsch (1973), interpersonal conflict is defined as "a process that occurs
when one person or group perceives that its interests or goals are being opposed or
negatively affected by another person or group."
Jehn (1995) defines interpersonal conflict as "a process that occurs between two or
more individuals when there are differences in opinion, values, or interests that result in
tension, disagreement, or opposition."
Two scientific definitions of intrapersonal conflict with appropriate in-text
citations:
Intrapersonal conflict is defined by Robbins (2005) as "a psychological struggle that
arises within an individual when faced with competing demands or desires."
According to Higgins (1987), intrapersonal conflict refers to "the experience of having
incompatible motives or goals that compete for expression and that produce strain."
How I managed to resolve the conflict (one of the above, not both):
In a particular workplace conflict I experienced, which was an interpersonal conflict, I
employed a resolution approach focused on open communication and collaboration. I
initiated a conversation with the person involved, expressing my concerns and actively
listening to their perspective. We identified common goals and areas of compromise,
and together, we developed a mutually beneficial solution. By engaging in dialogue and
finding common ground, we were able to de-escalate tensions and foster a more
collaborative working relationship.
What my experience taught me about conflict:
My experience with conflict taught me that conflicts can arise from differing
perspectives, interests, or values. Conflict, when managed effectively, can lead to
improved understanding, creativity, and growth. It highlighted the importance of active
listening, empathetic communication, and seeking win-win solutions. Conflict also
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