Exam (elaborations)
IFSTA 7th Edition: Chapter 2 Communications Study Guide Quizzes with Complete Solutions.
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If you cannot answer a caller's question when handling a non emergency call, you should: - ANSWER-Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? - ANSWER-Remain calm and never become confrontational. Which type to tel...
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