Summary
Samenvatting HiA-Operations boek
- Course
- Institution
Samenvatting van het boek 'Introducing Hospitality'. De stof die hierin behandeld is, is van belang voor het tentamen HiA-Operations. Cijfer wat hiermee behaald is: 10.
[Show more]
Seller
Follow
mbe
Reviews received
Content preview
ROOMS DIVISION OPERATIONSRooms Division regelt de kamerverhuur en alles wat daar direct of indirect mee te maken heeft. Het
is een grote moneymaker, namelijk 50% van de omzet. De kosten liggen hier laag, rond de 30% en
daarom is de winst hoog.
De hoofdfunctie van een hotel is het bieden van onderdak/accommodatie. Een hotel wordt geleid
door de General Manager en het uitvoerende bestuur (executive committee). Het Executive
committee bestaat uit:
● Rooms Division director
● F&B director
● Marketing & Sales director
● Human Resources director
● Chief accountant or controller
● Chief engineer (techniek) of facility manager.
Organogram
De taken van een General Manager zijn:
● Leiderschap
● Aandacht voor detail
● Het voortzetten van een klus, om hem te laten voltooien
● Sociale vaardigheden
● Geduld hebben
● Vermogen om effectief te delegeren
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller mbe. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.75. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
67474 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now