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Samenvatting Aantekeningen HiA-Operations $3.25   Add to cart

Summary

Samenvatting Aantekeningen HiA-Operations

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Aantekeningen uit de college's samengevat. Ook heb ik een samenvatting van het boek gemaakt, deze staat tussen mijn uploads. Cijfer behaald met de aantekeningen en de samenvatting: 10.

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  • June 29, 2017
  • 13
  • 2016/2017
  • Summary
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WEEK 1
Rooms Division Operations
● Regelt kamerhuur en alles wat daar direct of indirect mee te maken heeft.
● Grote moneymaker: 50% van de omzet
● Kosten liggen hier laag (rond 30%) daarom is de winst hoog.

Afdeling die hieronder vallen bij een vijfsterrenhotel met meer dan 300 kamers:
● Housekeeping
● Reserveringen
● Front office
● Guest service
● Service
● Conciërge
● Communications (sales, marketing ect.)

Organogram




Doelgroep hangt af van:
● Type hotel (grootte, klasse)
● Ligging (strand, city or business area)
● Faciliteiten
● Keten of zelfstandige hotel
● Guest service

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