, MNG2601 General Management
1. Managers at all levels of the organisation need three management skills, but they need it in
different proportions from level to level.
Middle-level managers must have the ability to …………………….. top-level managers must have the
ability to ………….. and lower-level managers must have the ability to …………….
a) perform jobs such as data entry in a computer
b) see things as a whole and the interrelationship of their parts
c) get employees to achieve organisational goals
1. b, a, c
2. b, c, a
3. a, b, c
4. c, b, a
2. The management process comprises four management functions, which managers perform in
a specific sequence.
Select an example of each management function and list it in the correct sequence.
a) conduct a job interview to fill a vacant position
b) determine how many units must be produced during a shift
c) praise an employee for reaching his sales target
d) adjust the budget to reflect an increase in wages
1. a, b, c, d
2. b, a, c, d
3. c, b, d a
4. d, c, b, a
3. Match each situation in column A with an appropriate management role in column B.
COLUMN A COLUMN B
Situation Management role
a discuss the organisation's offer on a wage increase with union representatives e decisional
b read the Business Day first thing in the morning f interpersonal
c develop new total quality management techniques g informational
d have a mentoring session with an employee
1. ae bf cg de
2. ef bg ce df
3. ag be cf dg
4. ef bg ce dg
Question 4 - 7
The following statements pertain to the evolution of management theory. Answer the questions
that follow.
a) A famous series of studies, known as the Hawthorne studies, gave momentum to this
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