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ITM410 - TB Chapter 7
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ITM410 - TB Supplementary
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Operations Management: Processes and Supply Chains, 10e (Krajewski et al.)Chapter 7 Constraint Management
1) A bottleneck is an operation that has the lowest effective capacity of any operation in the
process.
Answer: TRUE
2) The process with the least capacity is called a bottleneck if its output is less than market
demand.
Answer: TRUE
3) The process with the least capacity is called a bottleneck if its output is still greater than the
market demand.
Answer: FALSE
4) Operating processes close to their capacity can result in low customer satisfaction and even
losing money despite high sales levels.
Answer: TRUE
5) The Theory of Constraints method is also referred to as the drum-buffer-rope method.
Answer: TRUE
6) According to the Theory of Constraints, the four operational measures include inventory,
throughput, delivery lead times and utilization.
Answer: FALSE
7) A business school with plenty of classroom space that hires adjunct faculty for a semester to
meet unusually high student demand for courses is an example of elevating a bottleneck.
Answer: TRUE
8) Any system composed of resources that are operating at maximum output will, by definition,
have maximum output for the entire system.
Answer: FALSE
9) In a shop managed according to TOC principles, inventory is needed only in front of
bottlenecks in order to prevent them from sitting idle.
7-1
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
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