ACE 6th Ed, Chapter 4: Effective Communication, Goal Setting, and Teaching Techniques Rated A+

ACE 6th Ed, Chapter 4: Effective Communication, Goal Setting, and Teaching Techniques Rated A+ During an initial client interview, an ACE Certified Trainer "breaks the ice" by asking the new client about how her day has been going. Which of the following best identifies this stage of the client-personal trainer relationship? Rapport Active listening is most critical during this stage of the client-trainer relationship Investigation Developing cultural competence when working with a client from a different background would entail asking questions related to this The client's lifestyle and culture Taking a personal phone call during a training session communicates this to a client Lack of professionalism This would be the most appropriate action to take when a client begins talking about intimate personal issues and problems at home Redirect the conversation This type of question does not require a specific answer and cannot be answered by "yes", "no" or a one-word response; usually begins with words like "how", "what", "can you tell me about", "in what way" Open-ended question This is a communication strategy involving two key steps: seeking to understand a speaker's idea, then offering the idea back to the speaker, to confirm the idea has been understood correctly Reflective listening During this stage of the client-personal trainer relationship, a "give-and-take" communication strategy is used Planning stage Performance goals Achievements motivated by a concrete, external reward Process goals Focus on the actions an individual must engage in during performance to execute or perform well During this stage, a trainer would learn not only about a client's current health and fitness but also about a client's exercise likes and dislikes Investigation A client who is ready to receive more specific feedback so a specific movement can be refined and perfected is in this stage of learning Associative stage A client receiving the "tell, show, do" teaching technique is in this stage of learning Cognitive stage This would be an ideal strategy for a trainer to use when working with a client who is a visual learner Demonstrations This would be the best way for a trainer to provide feedback to a client after performing a specific motor skill Provide reinforcement on what was done well Awarding a free personal training session to a client for perfect compliance to a particular goal would be considered this type of motivation Extrinsic motivation