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DTM2601 Assignment 3.
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DTM2601Assignment 3
(ANSWERS)
Semester 2
2023
ADMIN
[COMPANY NAME]
, Case study: South African Red Train While the Red Train lives up to its five-
star reputation in every sense, its cuisine surpasses even the highest
expectations. It could be said that the dinner is the most unforgettable
experience of guests’ adventure. On board, chefs regularly refresh their
menus to intrigue and tantalise guest palates as they prepare their signature
dishes using the freshest of local ingredients. From Karoo lamb, ostrich and
venison to Knysna oysters and other award-winning Cape cultivars. All are
artfully presented in delicate crystal or on fine china, and all contribute to the
ultimate experience. Underscoring the Dining Car’s atmosphere is a delightful
selection of tasteful background music ranging from smooth jazz to light
classical and the mellow tones of the Joburg String Quartet. As the sky
darkens over the landscape, guests adorn themselves in their finest silks and
satins, diamonds and pearls, tuxedos and ties. As they prepare to relish a
banquet glowing with the camaraderie of new friends or dine entwined with
the subtle intimacy of a table for two – or even if they opt to dine in the privacy
of their own suite – they become aware that every taste they are about to
experience is a memory in the making, a tantalising highlight on a menu of
magical moments. Whether they require kosher or halal meals, or gluten-free
vegan options, they simply make their needs known at the time of reserving
their passage. The very elegant Dining Car comfortably accommodates 42
guests in a single sitting and if there are more guests on the train, meals are
served in two sittings to ensure all the guests experience utter luxury and
decadence. Source: Available at: Against this background, answer the
questions that follow. QUESTION 1 1.1 In an effort to reduce labour costs and
increase the productivity (15) and performance of employees, management
must consider alternative scheduling techniques as suggested by Cascado
(2012). Suggest five scheduling techniques that the management of the Red
Train can apply to ensure productivity on board the train. 1.2 According to
Powers and Barrows (2006), hospitality operations (5) such as the Red Train
can satisfy both physical and biological needs and can therefore be divided
into two categories or markets. Classify the market which the Red Train aims
to serve.
1.1 Scheduling Techniques for Red Train's Productivity:
1. Shift Scheduling: Implement a well-structured shift schedule that
ensures continuous coverage of essential services on the train,
allowing employees to have defined work hours and rest periods.
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