Certified Revenue Cycle Representative - CRCR exam 2023

Which of the following statements are true of HFMA's Patient Financial Communications Best Practices? Ans The best practices were developed specifically to help patients understand the cost of services, their individual insurance benefits, and their responsibility for balances after insurance, if any. The patient experience includes all of the following except: Ans Recognition that revenue cycle processes must be patient-centric and efficient. This is especially true in the areas of scheduling, registration, admitting, financial counseling and account resolution conversation with patients. Corporate compliance programs play an important role in protecting the integrity of operations and ensuring compliance with federal and state requirements. The code of conduct is: Ans A critical tool to ensure compliance, essential and integral component, fosters an environment, (all of the above) Specific to Medicare free-for-service patients, which of the following payers have always been liable for payment? Ans Black lung service programs, veteran affairs program, working aged programs, ESRD, and disability Provider policies and procedures should be in place to reduce the risk of ethics violations. Examples include: Ans financial misconduct, theft of property, applying policies in inconsistent manner (all of the above)