Summary
Summary Communication in Organizations - Strategic Human Resource Management (MAN-BCU008A)
- Course
- Institution
- Book
Everything needed for the SHRM course from the book Communication in Organizations.
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
Seller
Follow
Mirthe023
Content preview
Communication in OrganizationsBasic Skills and Conversation Models
Henk T. Van der Molen and Yvonne H. Gramsbergen-
Hoogland
Part I. Basic communication skills
1. Regulating skills
Overview of the regulating skills
Opening the conversation, setting goals
Goal evaluation
Closing the conversation
When you start a conversation, it is important to share your intentions as soon as
possible to maintain efficiency. How exactly you open the conversation depends
on the situation. However, clarity of your intentions makes the conversation go
more smoothly. So, in general, a clear conversational structure promotes
efficiency. In practice, conversational partners often have multiple subjects to
discuss. By making an inventory of these subjects in advance, you can specify a
sort of agenda for the conversation.
Often, the goal of a conversation is the solving of problems. To make sure you
don't lose track of this goal, you can ask goal-evaluating questions from time
to time (what was it exactly we wanted to achieve?). At the end of the
conversation, it is often useful to summarize the arrangements.
To keep track of time, it is wise to make an indication about the length of the
conversation.
2. Listening skills
Overview of the listening skills
Non-selective listening skills; Selective listening
attentive behaviour skills
Nonverbal behaviour Asking
questions
Minimal encouragers Paraphrasing
of content
Reflection of
feelings
, Concreteness
Summarising
It is important to let your conversational partner know that they are being
listened to because:
1. It is stimulation for the partner.
2. One can avoid problems that occur when one does not listen well.
Selective listening skills are used by the listener to find out and select certain
aspects of the conversation that they find important. Non-selective skills are
hardly ever used alone. Even when one is only paying attention to somebody's
story, one often unconsciously selects what one finds important and gives more
attention to that part. That is why 'non' is in inverted commas.
According to Argyle (1981, 1988) approximately half of our communication is
composed of nonverbal behaviour, which is:
Facial expression.
Stimulation of eye contact.
You should neither have a fixed stare nor avoid the speaker's eyes
altogether.
A friendly and relaxed body posture.
Also, a relaxed conversation partner often evokes more trust.
Encouraging gestures (nodding and making supportive hand gestures).
The second non-selective way of showing interest is verbal flowing. This means
that the comments you make should be in line with what the speaker is saying,
and you don't start a new subject.
Minimal encouragers (hemming, yes... Then what?).
Ways to show selective listening are by:
Asking questions
o Open-ended questions (why?)
o Closed questions
Paraphrasing of content
o To check if you understood correctly
o Stimulating the speaker
Reflection of feelings
Concreteness
Summarising
3. Sender skills
Overview of the sender's skills
Sender skills - initiative Sender skills -
reactive
Giving information
Making requests and giving Refusing
instructions
Giving criticism Reacting
to criticism
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Mirthe023. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.21. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
53340 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now