Dit rapport is opgemaakt voor het vak OE42 Literatuurstudie voor de opleiding Business Studies. Het verslag is beoordeeld met een 6.5
Plagiaat zal worden berecht volgens de examen richtlijnen van Inholland.
, Inhoudsopgave
1. INLEIDING ................................................................................................................................................... 5
1.1 INTRODUCTIE .................................................................................................................................................... 5
1.2 LEESWIJZER ...................................................................................................................................................... 5
2. AANLEIDING EN DOEL ................................................................................................................................. 6
2.1 AANLEIDING ..................................................................................................................................................... 6
2.2 HOOFD- EN DEELVRAGEN .................................................................................................................................... 6
2.3 WAT ZIJN BEDERFELIJKE GOEDEREN? ..................................................................................................................... 6
2.4 WET- EN REGELGEVING GECONDITIONEERD TRANSPORT ............................................................................................ 6
2.5 GECONDITIONEERD TRANSPORT DOOR DE LUCHT ...................................................................................................... 7
2.6 GECONDITIONEERD TRANSPORT OVER DE WEG......................................................................................................... 7
2.6.1 Koeltransport ........................................................................................................................................ 7
2.6.2 Vriestransport ....................................................................................................................................... 7
2.7 TRANSPORT GENERAL CARGO ............................................................................................................................... 8
2.7.1 Verschil tussen general cargo en geconditioneerd transport ............................................................... 9
3. METHODOLOGIE ....................................................................................................................................... 10
3.1 ONDERZOEKSOPZET.......................................................................................................................................... 10
3.2 DEELPROBLEEM 1 ............................................................................................................................................ 10
3.2.1 Methode ............................................................................................................................................. 10
3.2.2 Datacollectie ....................................................................................................................................... 10
3.2.3 Operationalisatie ................................................................................................................................ 10
3.3 DEELPROBLEEM 2 ............................................................................................................................................ 11
3.3.1 Methode ............................................................................................................................................. 11
3.3.2 Datacollectie ....................................................................................................................................... 11
3.3.3 Operationalisatie ................................................................................................................................ 11
4. THEORETISCH KADER ................................................................................................................................ 12
4.1 KWALITEITSBEHEERSING .................................................................................................................................... 12
4.2 VERSCHILLENDE SOORTEN KWALITEITSBEHEERSING ................................................................................................. 12
4.3 KWALITEITSBEHEERSING BIJ BEDERFELIJKE PRODUCTEN ............................................................................................ 12
4.4 KLANTTEVREDENHEID VAN PRODUCTKWALITEIT...................................................................................................... 12
4.5 KWALITEITSBEHEERSING VERBETEREN .................................................................................................................. 13
4.5.1 ISO 9001 .............................................................................................................................................. 13
4.5.2 Klanttevredenheidsonderzoeken ........................................................................................................ 13
4.5.3 Six Sigma ............................................................................................................................................. 14
4.6 JUST IN TIME (JIT) ........................................................................................................................................... 14
4.7 OPSLAGMIDDELEN ........................................................................................................................................... 15
5. RESULTATEN PRAKTIJKONDERZOEK .......................................................................................................... 16
6. CONCLUSIE ................................................................................................................................................ 17
BIBLIOGRAFIE ............................................................................................................................................... 18
BIJLAGES ....................................................................................................................................................... 20
BIJLAGE I: MINDMAP ............................................................................................................................................. 20
BIJLAGE II: TOPIC GUIDE ......................................................................................................................................... 21
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