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,Human Resource Management, 11e (Noe)Chapter 1 Human Resource Management: Gaining a Competitive Advantage
1) Companies have historically looked at HRM as a means to contribute to profitability and
quality.
Answer: FALSE
Explanation: Only recently have companies looked at HRM as a means to contribute to
profitability, quality, and other business goals through enhancing and supporting business
operations.
Difficulty: 1 Easy
Topic: What Responsibilities and Roles do HR Departments Perform?
Learning Objective: 01-01 Discuss the roles and activities of a company's human resource
management function.
Bloom's: Understand
AACSB: Analytic
Accessibility: Keyboard Navigation
2) Samir is responsible for orientation and providing basic computer training. He must be a
member of the HR analysis and design team.
Answer: FALSE
Explanation: Orientation, skills training, development programs, and career development are
responsibilities of those involved in the training and development functions of HR.
Refer to: Table 1.1
Difficulty: 2 Medium
Topic: What Responsibilities and Roles do HR Departments Perform?
Learning Objective: 01-01 Discuss the roles and activities of a company's human resource
management function.
Bloom's: Understand
AACSB: Analytic
Accessibility: Keyboard Navigation
1
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
,3) The three product lines of HR as a business are administrative services and transactions,
business partner services, and strategic partner roles.
Answer: TRUE
Explanation: One way to think about the roles and responsibilities of HR departments is to
consider HR as a business within the company with three product lines—namely, administrative
services and transactions, business partner services, and strategic partner roles.
Difficulty: 1 Easy
Topic: What Responsibilities and Roles do HR Departments Perform?
Learning Objective: 01-01 Discuss the roles and activities of a company's human resource
management function.
Bloom's: Remember
AACSB: Analytic
Accessibility: Keyboard Navigation
4) The amount of time that the HRM function devotes to administrative tasks is decreasing, and
its role as a strategic business partner is increasing.
Answer: TRUE
Explanation: The amount of time that the HRM function devotes to administrative tasks is
decreasing, and its roles as a strategic business partner, change agent, and employee advocate are
increasing.
Difficulty: 1 Easy
Topic: Strategic Role of the HRM Function
Learning Objective: 01-01 Discuss the roles and activities of a company's human resource
management function.
Bloom's: Understand
AACSB: Analytic
Accessibility: Keyboard Navigation
5) Since HR can use the Internet for training, benefits, and contracts, their role in providing self-
service has decreased.
Answer: TRUE
Explanation: The availability of the Internet has decreased the HRM role in maintaining records
and providing self-service to employees. Self-service refers to giving employees online access to
information about HR issues such as training, benefits, compensation, and contracts; enrolling
online in programs and services; and completing online attitude surveys.
Difficulty: 2 Medium
Topic: Strategic Role of the HRM Function
Learning Objective: 01-01 Discuss the roles and activities of a company's human resource
management function.
Bloom's: Understand
AACSB: Analytic
Accessibility: Keyboard Navigation
2
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
, 6) CompCo has contracted with Move Bros for relocation services. This type of practice is not
the norm for outsourcing.
Answer: FALSE
Explanation: Outsourcing is the practice of having another company (a vendor, third party, or
consultant) provide services. The most commonly outsourced activities include those related to
benefits administration (e.g., flexible spending accounts, health plan eligibility status),
relocation, and payroll.
Difficulty: 2 Medium
Topic: Strategic Role of the HRM Function
Learning Objective: 01-01 Discuss the roles and activities of a company's human resource
management function.
Bloom's: Understand
AACSB: Analytic
Accessibility: Keyboard Navigation
7) When a firm shifts to evidence-based HRM, it should stop using workforce analytics.
Answer: FALSE
Explanation: Evidence-based HR requires the use of HR or workforce analytics. HR or
workforce analytics is the practice of using quantitative methods and scientific methods to
analyze data from human resource databases, corporate financial statements, employee surveys,
and other data sources to make evidence-based human resource decisions and show that HR
practices influence the organization's "bottom line," including profits and costs.
Difficulty: 1 Easy
Topic: Strategic Role of the HRM Function
Learning Objective: 01-01 Discuss the roles and activities of a company's human resource
management function.
Bloom's: Understand
AACSB: Analytic
Accessibility: Keyboard Navigation
8) Evidence-based HR refers to the demonstration that human resource practices have no impact
on the company's bottom line or key stakeholders.
Answer: FALSE
Explanation: Evidence-based HR refers to the demonstration that human resources practices
have a positive influence on the company's bottom line or key stakeholders.
Difficulty: 1 Easy
Topic: Competitive Challenges Influencing Human Resource Management
Learning Objective: 01-01 Discuss the roles and activities of a company's human resource
management function.
Bloom's: Understand
AACSB: Analytic
Accessibility: Keyboard Navigation
3
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
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