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PUB3702 ASSESSMENT 4 SEMESTER 2 2023 (MCQ)
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PUB3702 ASSESSMENT 4 SEMESTER 2 2023 (MCQ)
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0717513144 PUB3702 ASS 4 SEM 2 2023 muzavazi47@gmail.comDISCLAIMER
The PUB3702 assignment 4 SEM 2 2023 is a generic document that helps
students to compile their own assignments. Those who need further assistance
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Firstly, it needs to be pointed that Sam is not a good listener. His behaviour is a typical
example of a public manager who is an insensitive listener. Sam actually has learning
gaps in terms of interpersonal communication. It is no doubt that he needs (structured)
education and training in as far as organisational communication is concerned.
It cannot be discounted that he tried to assist Brian in some way. However, this cannot
be considered a wholehearted, rather a half-heartedly. It cannot be expected that from
this encounter, Sam will be able to get to the heart of the problem. Sam did not realise
that Brian’s problem cannot be so easily resolved.
It can be seen from this exchange that Sam made no attempt and took no time to find
out what Brian’s real need was. Sam automatically assumed that he knew what Brian
wanted to talk to him about.
However, it is clear that Brian was not too sure about it himself. Brian might just as
well have come to talk to Sam about something completely different, but Sam rushed
to assumed what he has thought was true. It is important however that managers in
public sector should be sensitive in cases where subordinates’ problems/needs are
not obvious. Sam did not show the necessary sensitivity to evaluate Brian’s behaviour
correctly.
The sensitive manager would have realised that Brian behaved uncertainly and that
he was not capable of verbalising his problems/needs properly. In such a situation, a
sensitive manager should consider indirect methods of communication to get Brian to
reveal his problems/needs. However, Sam reacted directly and judgementally, and
ordered Brian to behave in a particular way. It is possible that Brian had a deep
emotional concern that gave rise to his behaviour in the workplace, and that he had a
need to talk to someone about it. If Sam had listened sympathetically to Brian’s
problems/needs, Brian would most probably have revealed his feelings. Do you think
that Sam should have got involved in this case? The answer is a definite “yes”. He
would have realised that Brian’s behaviour had influenced his job performance
negatively.
It is definitely Sam’s responsibility to get to the heart of the problem. If it had amounted
to Brian having to get additional help at the institution, it would have been Sam’s
responsibility to facilitate that process. Sam required new learning experiences as
manager. This could possibly involve interdepartmental cooperation (between the
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