Other
PUB3702 ASSESSMENT 4 SEMESTER 2 2023 (MCQ)
- Course
- Institution
PUB3702 ASSESSMENT 4 SEMESTER 2 2023 (MCQ)
[Show more]
Seller
Follow
tatendamuzavazi
Reviews received
Content preview
0717513144 PUB3702 ASS 4 SEM 2 2023 muzavazi47@gmail.comDISCLAIMER
The PUB3702 assignment 4 SEM 2 2023 is a generic document that helps
students to compile their own assignments. Those who need further assistance
must contact the given details:
CONTACT NUMBER:
071 751 3144
muzavazi47@gmail.com
, 0717513144 PUB3702 ASS 4 SEM 2 2023 muzavazi47@gmail.com
Firstly, it needs to be pointed that Sam is not a good listener. His behaviour is a typical
example of a public manager who is an insensitive listener. Sam actually has learning
gaps in terms of interpersonal communication. It is no doubt that he needs (structured)
education and training in as far as organisational communication is concerned.
It cannot be discounted that he tried to assist Brian in some way. However, this cannot
be considered a wholehearted, rather a half-heartedly. It cannot be expected that from
this encounter, Sam will be able to get to the heart of the problem. Sam did not realise
that Brian’s problem cannot be so easily resolved.
It can be seen from this exchange that Sam made no attempt and took no time to find
out what Brian’s real need was. Sam automatically assumed that he knew what Brian
wanted to talk to him about.
However, it is clear that Brian was not too sure about it himself. Brian might just as
well have come to talk to Sam about something completely different, but Sam rushed
to assumed what he has thought was true. It is important however that managers in
public sector should be sensitive in cases where subordinates’ problems/needs are
not obvious. Sam did not show the necessary sensitivity to evaluate Brian’s behaviour
correctly.
The sensitive manager would have realised that Brian behaved uncertainly and that
he was not capable of verbalising his problems/needs properly. In such a situation, a
sensitive manager should consider indirect methods of communication to get Brian to
reveal his problems/needs. However, Sam reacted directly and judgementally, and
ordered Brian to behave in a particular way. It is possible that Brian had a deep
emotional concern that gave rise to his behaviour in the workplace, and that he had a
need to talk to someone about it. If Sam had listened sympathetically to Brian’s
problems/needs, Brian would most probably have revealed his feelings. Do you think
that Sam should have got involved in this case? The answer is a definite “yes”. He
would have realised that Brian’s behaviour had influenced his job performance
negatively.
It is definitely Sam’s responsibility to get to the heart of the problem. If it had amounted
to Brian having to get additional help at the institution, it would have been Sam’s
responsibility to facilitate that process. Sam required new learning experiences as
manager. This could possibly involve interdepartmental cooperation (between the
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller tatendamuzavazi. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.85. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
56326 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now