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Medical Office Procedures 9Th Edition By Nenna Bayes - Test Bank
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,Medical Office Procedures, 9e (Bayes)Chapter 1 The Administrative Medical Assistant
1) Patient medical records are sometimes called:
A) Patient History
B) Documents
C) Charts
D) Patient Information
2) The type of communication that is the most common and efficient mode of communication for
many messages is:
A) Voice Mail
B) Written
C) Verbal
D) Electronic
3) All students in an accredited medical assisting program are required to master ________ areas
of competence.
A) 3
B) 4
C) 5
D) 6
4) The administrative medical assistant needs which types of math skills?
A) addition
B) subtraction
C) percentage calculations
D) All of these choices are correct
5) This type of scheduling is popular because of its ease of searching and time-saving
convenience:
A) manual scheduling
B) electronic scheduling
C) wave-scheduling
D) open scheduling
6) Which of these actions can the office staff take to build goodwill between the patient and the
physician?
A) Lifting patients' spirits
B) Paying the bill on time
C) Attending appointments as scheduled
D) Compliance with treatment plan
1
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
,7) Choose the most common place of employment for the administrative medical assistant:
A) Hospital
B) Schools
C) Physician practice
D) Emergency department
8) A(n) ________ provides care during pregnancy and childbirth.
A) neurologist
B) nephrologist
C) obstetrician
D) gerontologist
9) A ________ investigates the causes of disease.
A) pathologist
B) dermatologist
C) gerontologist
D) pulmonologist
10) A(n) ________ maintains pain relief and bodily function stability during surgery.
A) pulmonologist
B) allergist
C) anesthesiologist
D) immunologist
11) The outward display of an employee's values and standards is defined as:
A) Personality
B) Beliefs
C) Morals
D) Work ethics
12) Physicians rank ________ as the most important employee trait.
A) Kindness
B) Accuracy
C) Promptness
D) Friendliness
13) A thorough administrative medical assistant produces work that is ________.
A) Accurate
B) Neat, handwritten, and complete
C) Neat, accurate, and complete
D) Detailed and illegible
2
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
, 14) The ________ assistant is able to respond calmly to last-minute assignments to meet
deadlines under pressure.
A) Flexible
B) Dependable
C) Friendly
D) Punctual
15) To take action independently is to show ________.
A) Managerial skills
B) Initiative
C) Commitment
D) Strength
16) This is considered an aspect of self-motivation:
A) Alertness
B) Patience
C) Promptness
D) Punctuality
17) The ability to speak and act considerately, especially in hard situations, is known as
________.
A) Confidence
B) Tact
C) Pride
D) Memory
18) The AAMA requires CMAs to be re-certified how often?
A) every three years
B) every five years
C) every seven years
D) every ten years
19) AHIMA offers ________ certification exams in coding.
A) 2
B) 4
C) 3
D) 5
20) A certification exam to become a certified medical administrative specialist (CMAS) is
offered through which organization?
A) AMT
B) AAMA
C) NCCT
D) MAERB
3
Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
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