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CPXP Prep Exam/104 Questions with complete Solutions
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CPXP Prep Exam/104 Questions with complete Solutions
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CPXP Prep Exam/104 Questionswith complete Solutions
PAM - Patient Activation Measure - -Measures engagement more than satisfaction -What is HCAHPS also known as? - -The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the
CAHPS® Hospital Survey or Hospital CAHPS® -What is HCAHPS? - -standardized survey instrument and data collection methodology used to measure patients' perspectives of hospital care -HCAHPS has been around since - -2006 Nationally implemented
2008 Publicly reported
2012 Part of Hospital Value Based Purchasing program -HCAHPS created by public and private organizations led by - -Centers for Medicare & Medicaid Services (CMS)- and the Agency for Healthcare Research and Quality (AHRQ) -AHRQ - -Agency for Healthcare Research and Quality (AHRQ) -CMS - -Centers for Medicare & Medicaid Services (CMS) -HCAHPS survey captures what information? - -- how well nurses and doctors communicated, - how responsive hospital staff were to patient needs, - the cleanliness and quietness of the hospital environment. -The federal agency that runs the Medicare program - -Centers for Medicare
& Medicaid Services -Hospital Quality Star Ratings come from what source? - -Hospitals report data to the Centers for Medicare & Medicaid Services -LEP - -Limited English Proficiency -LEP Services provide - -access to programs funded by the Department of Health and Human Services (HHS) -Title VI as related to LEP eligible - -Title VI of the Civil Rights Act of 1964, as amended (42 USC § 2000d), prohibits discrimination on the basis of race, color, or national origin (including eligible LEP) -Civil Rights Act of 1964 is enforced by - -Enforced by OCR Office of Civil Rights (HHS.gov) -TPS - -Toyota production system; an integrated socio-technical system, developed by Toyota based on its management philosophy and practices for efficiency & quality -Disney Change of Culture ideals - DBDD - -The Disney Way (last chapter is changing culture)
Dream, Believe, Dare, Do -Kaizan practice includes - -Kaizan - reduce waste and variability, stop a process to prevent harm -TQM - -Deeming - Total Quality Management, transforming culture -AHRQ - -AHRQ - Agency for Health Care Research and Quality -AHRQ - Agency for Health Care Research and Quality mission - -Mission: Produce Evidence to make health care safer, improve quality, make more accessible, make more affordable -AHRQ (Agency for Healthcare Research and Quality) is in what Fed Department - -One of 12 agencies in the Dept of Health and Human Services -Partnerships for Patients mission - -To Reduce harm to patients, improve care during transitions between care providers -Partnerships for Patients organization - -Public/Private Coop for quality, safety and affordability -RUSH - -RUSH - Ready, Understand, Solve, Hold -Likert Scale - -Likert Scale 1 to 5 ranking, very poor to very good (Quantitative Scale) -AHA - -AHA - American Healthcare Association -AHA patient's bill of rights addresses a patients? - -American Healthcare Association created a Patient Care Partnership 'Document' for patients to understand:
(that is a Federal Law)
1. Expectations
2. Rights
3. Responsibilities
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