Exam (elaborations)
OPERATIONS MANAGEMENT 6Th Edition By STUART CHAMBERS - Test Bank
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,ExamName___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
1) What is operations management? 1)
A) What all managers do when they deal with day-to-day activities.
B) The activity of producing products and services.
C) The process of satisfying the needs of internal and external customers.
D) An organisational function which produces products and services.
Answer: B
Explanation: A)
B)
C)
D)
Page Ref:
Topic:
2) Which of the following functions is not a core function of an organisation? 2)
A) The marketing (including sales) function.
B) The operations function.
C) The accounting and finance function.
D) The product/service development function.
Answer: C
Explanation: A)
B)
C)
D)
Page Ref:
Topic:
3) Most operations produce a mixture of both products and services. Which of the following 3)
businesses is closest to producing 'pure' services?
A) Steel company B) Counsellor/therapist
C) A restaurant D) IT company
Answer: B
Explanation: A)
B)
C)
D)
Page Ref:
Topic:
1
,4) Operations can be classified according to the degree of variation in demand and visibility of 4)
the operation as well as their volume and variety of production. Which of the following
operations would be classified as high variation and high visibility?
A) A front office bank B) A carpenter
C) A family doctor D) A fast food restaurant
Answer: C
Explanation: A)
B)
C)
D)
Page Ref:
Topic:
5) Transformation outputs can always be seen. 5)
A) True B) False
Answer: B
Explanation: A)
B)
Page Ref:
Topic:
6) Transformation outputs can always be conveniently stored. 6)
A) True B) False
Answer: B
Explanation: A)
B)
Page Ref:
Topic:
7) Operations typically differ in terms of volume of output, variety of output, variation in 7)
demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the
production process. Please match the following element with the most appropriate of the
above dimensions. Flexibility is most closely matched to:
A) Variety B) Variation C) Volume D) Visibility
Answer: A
Explanation: A)
B)
C)
D)
Page Ref:
Topic:
2
, 8) Operations typically differ in terms of volume of output, variety of output, variation in 8)
demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the
production process. Please match the following element with the most appropriate of the
above dimensions. The demand pattern is most closely matched to:
A) Variation B) Visibility C) Volume D) Variety
Answer: A
Explanation: A)
B)
C)
D)
Page Ref:
Topic:
9) Operations typically differ in terms of volume of output, variety of output, variation in 9)
demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the
production process. Please match the following element with the most appropriate of the
above dimensions. Low unit costs are most closely matched to:
A) Variety B) Visibility C) Variation D) Volume
Answer: D
Explanation: A)
B)
C)
D)
Page Ref:
Topic:
10) Efficient operations management is irreconcilable with environmental considerations. 10)
A) True B) False
Answer: B
Explanation: A)
B)
Page Ref:
Topic:
11) High-volume operations do not include: 11)
A) A theme park B) Television manufacture
C) A taxi service D) A fast food restaurant
Answer: C
Explanation: A)
B)
C)
D)
Page Ref:
Topic:
3
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