WGU C215 Study Guide – FINAL Guaranteed
Success 2022/2023 Update
Total Quality Management (TQM) Philosophy Correct Ans - 1.
customer focus
continuous improvement
employee empowerment 4. use of quality tools
product design
process management
managing supplier quality
Process Capability Index (Cpk) Correct Ans - Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the range
of Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma Correct Ans - A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations between
the mean and the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity Correct Ans - The theoretical maximum output of a system
in a given period under ideal conditions.
WGU C215 Study Guide – FINAL Guaranteed Success
2022/2023 Update
,WGU C215 Study Guide – FINAL Guaranteed
Success 2022/2023 Update
Location Analysis Correct Ans - proximity to customers, transportation, source
of labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes Correct Ans - A type of process used to produce a large
volume of a standardized product.
Limited customization and high volume
Batch Processes Correct Ans - A type of process used to produce a small
number of products in groups or batches based on customer orders or specifications.
High customization moderate volume
Project Processes Correct Ans - A type of process used to make a one-at-a-
time product exactly to customer specifications.
WGU C215 Study Guide – FINAL Guaranteed Success
2022/2023 Update
,WGU C215 Study Guide – FINAL Guaranteed
Success 2022/2023 Update
Most custom and lowest volume
WGU C215 Study Guide – FINAL Guaranteed Success
2022/2023 Update
, WGU C215 Study Guide – FINAL Guaranteed
Success 2022/2023 Update
Continuous Processes Correct Ans - A type of process that
operates
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible Bottleneck Correct Ans -
Longest task in the process.
Flexible Manufacturing System (FMS) Correct Ans - A type of automated
system that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control Correct Ans - A technique for monitoring the flow of
jobs between work centers.
Value-Added Correct Ans - The net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts Correct Ans - Layouts that combine characteristics of
process and product layouts.
WGU C215 Study Guide – FINAL Guaranteed Success
2022/2023 Update
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