Summary BUSINESS STUDIES GRADE 12 NOVEMBER EXAM PAPER 1
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Course
Business Studies
Institution
12th Grade
Previous exam papers were used to compile these notes. SACAI NOV 2021, DBE/November 2022 & DBE/November 2021. (For the best results, also purchase BS Paper 1 Prelim notes.)
Subjects
Section A: Short questions
Section B: Business Environment
1. Influences on business environments
2. Challenges/...
Previous exam papers were used to compile these notes. SACAI NOV 2021, DBE/November 2022 &
DBE/November 2021, . These are only suggested answers from the memoranda. Some information is
repeated, I want to show you the different ways the same information is asked.
I encourage you to answer the calculation/illustration questions without even looking at the answers.
Good luck. Juffrou Ansie
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Annual General Meeting A meeting of a company attended by all the shareholders that takes
(AGM) place once a year.
BBBEE Rating - Broad-Based BBBEE rating measures a business's compliance with BBBEE and a
Black Economic certificate is issued to the business stating their BBBEE rating. BBBEE
Empowerment Act scorecards measure a business' compliance/adherence to BBBEE and a
certificate is issued to the business stating their BBBEE rating
Curriculum Vitae (CV) Curriculum Vitae (CV, skills, previous occupations and special
personality traits of an individual used when applying for a job
National Credit Regulator National Credit Regulator (NCR) the regulatory body that applies the
(NCR) NCA, educates consumers about their rights, ensures compliance with
the NCA and monitors and administers the credit industry
National Credit Act (NCA) This Act prevents credit being recklessly granted to consumers.
NPC - National Consumer NPC the primary regulator of consumer-business interactions in South
Commission Africa and was established to promote and ensure the economic
welfare of consumers
WVB - The Consumer The WVB obliges both businesses and consumers to act responsibly
Protection Act when carrying out business activities.
Labour Relations Act (LRA) The LRA is an enabling framework that regulates the relationship
between employees and employers, and promotes good relations
between trade unions and employers' organizations
Skills Development Act The Skills Development Act (No. 97 of 1998), was introduced to
COIDA develop the skills of people in South Africa.
Employment Equity Act The WGI creates an enabling framework of acceptable employment
(EQA) practices and was primarily promulgated/enacted to promote
affirmative action.
The Basic Conditions of The BCEA sets out the minimum conditions that ensure fair labour
Employment Act (BCEA) practices and human resource practices in the workplace.
PESTWO analysis PESTWO analysis a business analysis tool used to identify and evaluate
the factors in the external environment (macro environment) that can
affect the business.
SETA’s - Sectoral Education SETA’s a vocational skills training organisation in South Africa that
and Training Authorities identifies/describes/manages and creates traineeships, internships and
apprenticeships within their jurisdiction
Porter's Five Forces model Porter's Five Forces model based on the rationale that five forces
determine/influence the competitive strength/position of the business
within the market/industry.
Social Responsibility Index Provides for the measurement of CSI/ CSR compliance of companies
(SRI) helping managers to improve their CSI/ CSR performance. It is an index
used by the JSE to inform investors about the corporate sustainability
policies and practices of businesses.
Corporate Social Investment Corporate Social Investment (CSI) the investment of corporate
(CSI) funds/other assets for the core purpose of achieving social outcomes.
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Corporate Social Corporate Social Responsibility (CSR) how the business manages its
Responsibility (CSR) processes, including time and effort, to positively influence all the
stakeholders of the business
Total Quality Management Total Quality Management (TQM) an integrated
(TQM) system/methodology/process applied throughout the organization,
which helps to design/produce/provide quality products and services
to customers.
Centre for Financial WFIS/FICA South Africa's primary anti-money laundering and anti-
Intelligence Act /FICA terrorist financing legislation.
SWOT Analysis an industry analysis tool/environmental scanning technique that
enables a business to study the internal (micro) and external (market
and macro) environments of a business.
Commission for This regulatory body decides on matters related to labour disputes that
Conciliation, Mediation and cannot be resolved by the CAMBA.
Arbitration (CCMA)
Strategy An action plan to achieve a specific future goal
Backward vertical Charlie's Cheese Factory took over a dairy farm. This is an example of
backward vertical integration.
Business sectors the different categories of business enterprises based on the type of
business/production activity carried out.
Tertiary sector provide final products and services to customers.
Secondary sector focus on the production/processing/conversion/transformation of
natural resources/raw materials into semi-final/final products.
Primary sector extract/exploit/gather/harvest natural resources/ raw materials from
the earth.
Services An action/performance of intangible activities offered by one party to
another
Degree of control the degree of control the business has over the specific business
environment
Macro environment external uncontrollable factors/forces outside the business.
Market environment components/elements/factors immediately outside the business.
Micro environment the business itself, characterized by all the processes/functions/factors
within the business.
BUSINESS STRATEGIES
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SCENARIODBE/November 2022
The kind of intensive strategy used by THO in the scenario above = Market Development
Intensive strategies – Market penetration
→ New products enter the existing market at a lower price until they are well known to the
consumer and then the prices increase
→ Businesses focus on selling existing products in existing markets to increase their market share.
→ Businesses use market research on current customers to decide how to improve their marketing
mix.
→ Aggressive marketing campaigns, such as lowering/reducing prices are used to attract potential
customers/existing clients.
→ Use an intensive marketing campaign to increase awareness and customer loyalty.
→ Hire more sales staff to improve sales service.
Product development
→ It's a growth strategy where businesses attempt to introduce new products in existing
markets/change an existing product.
→ Businesses generate new ideas/develop new products/services.
→ Businesses conduct test marketing/market research to determine whether new products will be
accepted by existing customers.
→ New products may be different/of better quality than those of competitors
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Elements of the PESTWO (PESTLE) analysis tool (SACAI NOV 2021)
• Political • Economic • Social • Technological • Legal • Environmental/Natural
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The Broad-Based Black Economic Empowerment Act (BBBEE), 2003 (Act 53 of 2003)
The pillars of the Broad-Based Black Economic Empowerment Act (BBBEE), 2003 (Act 53 of 2003)
which were introduced by e.g. Lifestyle Ltd in each of the following statements has been
implemented: (SACAI NOV 2021 & DBE/November 2021)
Enterprise and supplier ▪ Businesses must create jobs because ESD encourages local
development /ESD manufacturing.
▪ Identify black-owned suppliers capable of providing goods and
services.
▪ Services can be outsourced to BBBEE compliant providers.
▪ Invest/support black-owned SMEs by contributing
loans/donations/consultancy services/advice/entrepreneurial
programs.
▪ Develop business skills of small/black suppliers, e.g. sales techniques,
legal advice.
▪ Support small suppliers' cash flow by offering them preferential
payment terms.
▪ Encourage SMEs to use their own business initiatives to make
themselves sustainable.
Socio-Economic ▪ Contribute to social investment projects and community development.
Development/SED ▪ Focus on critical areas of CSI such as development in the country, for
example environmental awareness/
education/housing/poverty/unemployment, etc.
▪ Distribute scarce CSI resources to selected beneficiaries in the
community.
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▪ Promotes sustainable use of natural resources and supports businesses
that use sustainable production techniques and sustainable energy
utilization practices.
▪ Barrier/constraint: Businesses are often not knowledgeable or experts
on social issues and social responsibility, and can lead to waste of
financial resources if not properly investigated
Ownership ▪ Businesses should include black people in
shareholding/partnerships/franchises.
▪ Encourage small, black investors to invest in large companies and share
in ownership.
▪ More opportunities must be created for black people to become
owners/entrepreneurs.
▪ Establish joint ventures with small black-owned businesses to share
business risks.
Impact of BBBEE on businesses
Positives/Advantages Negatives/Disadvantages
▪ Businesses that comply with the BBBEE ▪ The implementation of BBBEE is time-
will be rated highly on the BBBEB consuming, expensive, prescriptive and
scorecard/can get government administration-intensive, especially to
tenders/can attract other BBBEB business achieve BBBEE scorecard ratings and
partners/suppliers. training of employees.
▪ Encourage businesses to address the ▪ Businesses have to endure rigid/difficult
demands for redress/equity directly in processes to have their BBBEE
the workplace. compliance measured/verified by an
▪ Allow for improved development of independent BBBEE verification agency.
human resources through effective ▪ Some processes associated with BBBEE –
training and development. if not properly monitored can lead to
▪ Promote enterprise development corruption/nepotism/cronyism.
through entrepreneurial skillsof ▪ The BBBEE advocates Enterprise and
Supplier Development (ESO), which
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designated people to develop their own means that certain businesses that are
businesses. not approved BBBEE suppliers can be
▪ Businesses that focus on BBBEE show excluded from the supply of goods and
commitment to the services.
social/educational/economic
developments in the community/country
Compensation for Occupational Injuries and Diseases Act/WVBS/ COIDA SACAI NOV 2021)
BS GRADE 12 LB AFR.indb 43 2022/03/27 23:46:46
SCENARIO (SACAI NOV 2021)
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