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ORGB 2nd Canadian Edition By Armstrong - Test Bank
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,CHAPTER 1—ORGANIZATIONAL BEHAVIOUR AND OPPORTUNITYMULTIPLE CHOICE
1. What is involved in the study of organizational behaviour?
a. psychosocial actions, individual behaviour, and organizational structure
b. psychosocial actions, interpersonal behaviour, and group processes
c. interpersonal behaviour, group dynamics in organizations, and work design
d. individual behaviour, the structure of the organization, and group processes
ANS: D PTS: 1 REF: p. 4 OBJ: LO1
BLM: Remember
2. Which topic area studies individual behaviour and group dynamics in organizational settings?
a. organizational development
b. organization theory
c. organizational behaviour
d. organization design
ANS: C PTS: 1 REF: p. 4 OBJ: LO1
BLM: Remember
3. What are the “clockworks” and “snake pit” metaphors illustrating about organizations?
a. the orderly idealized view of organizational behaviour
b. the view of the organization versus the view of the individual
c. the conflicts, stress, and struggles in organizations
d. the confusion of the work in organizations
ANS: B PTS: 1 REF: p. 3 OBJ: LO1
BLM: Higher Order
4. Which is an example of the snake pit metaphor or the “dark side”?
a. a rational, logical approach to work
b. working in teams
c. workplace violence
d. human behaviour in times of change
ANS: C PTS: 1 REF: p. 4 OBJ: LO1
BLM: Higher Order
5. Psychology is the study of the science of human behaviour. What discipline is sociology the science
of?
a. social circumstances
b. individuals
c. society
d. environmental forces
,ANS: C PTS: 1 REF: p. 4 OBJ: LO1
BLM: Higher Order
, 6. Which independent discipline evolved from the disciplines of psychology, sociology, engineering,
anthropology, management, and medicine?
a. organizational understanding
b. organizational perspective
c. organizational behaviour
d. organizational research
ANS: C PTS: 1 REF: p. 4 OBJ: LO1
BLM: Remember
7. The internal perspective of human behaviour has resulted in a range of motivational theories. What
does this perspective imply?
a. similarity among individuals
b. conflict among individuals
c. individuals are best understood by external forces
d. individuals are best understood from inside
ANS: D PTS: 1 REF: p. 4 OBJ: LO1
BLM: Higher Order
8. A manager states that Cheryl is an outstanding employee because she has a high need for achievement.
What perspective is the manager using to explain Cheryl’s behaviour?
a. cultural
b. internal
c. interactive
d. external
ANS: B PTS: 1 REF: p. 4 OBJ: LO1
BLM: Higher Order
9. Why did Katz, Kahn, and Leavitt establish the open system framework?
a. to better understand organizations
b. to better understand the individual
c. to better understand individual behaviour and group processes
d. to better understand the structural dimensions of organizations
ANS: A PTS: 1 REF: p. 6 OBJ: LO1
BLM: Remember
10. Which statement best captures Kurt Lewin’s explanation for human behaviour?
a. It is a function of the individual personality and preferences for leadership style.
b. It is a function of culture and the systemic properties of the organization.
c. It is a function of the consequences of compliant and deviant behaviour within social
groups.
d. It is a function of the person and the environment.
ANS: D PTS: 1 REF: p. 4 OBJ: LO1
BLM: Remember
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