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NUR 2356 Module 02 Assignment- ATI Video Case Study on TherapeuticCommunicatio
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NUR 2356 Module 02 Assignment- ATI Video Case Study on TherapeuticCommunicatio
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Module 02 Assignment- ATI Video Case Study on TherapeuticCommunication
Purpose
1. Identify therapeutic and non-therapeutic communication techniques.
2. Identify congruency between verbal and non-verbal communication.
3. Document the conversation and label the parts of the conversation.
Course Competency
Apply strategies for safe, effective multidimensional nursing practice when providing
basic care and comfort for clients.
Instructions
For this assignment, fill out the template provided directly after these instructions.
1. Listen to the ATI video case study called Therapeutic Communication.
2. Record the conversation, indicating the comments made by the nurse and client in
the correct columns.
3. Observe and document the verbal and non-verbal communication.
4. Label the verbal and non-verbal communication as therapeutic or non-therapeutic.
5. Provide the rationale for each of the labels (therapeutic or non-therapeutic).
6. Indicate a statement or response that may have been more therapeutic for those
believed to be barriers to communication.
7. At the conclusion of the conversation, write a paragraph indicating how you would
feel if you were the client in this situation.
Nurse
Verbal o “Are we feeling any better now”?
o “And what exactly makes you say that”?
o “Do not worry, things will get better soon”.
o “I know exactly how you feel”.
This study source was downloaded by 100000869267694 from CourseHero.com on 07-23-2023 15:26:14 GMT -05:00
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, o “I felt the same way when I lost my father”.
o “Perhaps you should just focus on something else, to get
her off your mind”.
Therapeutic “I felt the same way when I lost my father”. This statement
shows empathy.
Non-therapeutic o “And what exactly makes you say that”? After explaining
to the nurse how he felt, she asked a question that made the
patient feel like she did not listen to him.
o “Don’t worry, things will get better soon”. This is
providing the patient with false reassurance. The nurse
does not know if things will get better for the patient so she
should not be saying it.
o “I know exactly how you feel”. The nurse might have
thought she was showing empathy but because of the way
she said it, it also seems like she is dismissing his hurt and
saying that everyone goes through this, like it is not big
deal.
o “Perhaps you should just focus on something else, to get
her off your mind”. When a patient is feeling hopeless and
lonely, the last thing they can do is move on. By saying
this, the nurse is not addressing how the patient can begin
to heal, just that he needs to get over it
Alternate Response The nurse should be using a softer tone of voice. After the
patient has expressed his feelings; the nurse should clarify what
she is hearing and ask the patient to explain more. When
hearing that the patient depended on his mother for
everything, she should have asked the patient to tell her what
kind of help he needs at home so that she can try to implement
a plan to offer resources to the patient. Phrases like “you said
you do not think you can do this anymore; it sounds like you are
feeling hopeless? Can you tell me more”? Would have been a
better question, to have the patient clarify his feelings and
This study source was downloaded by 100000869267694 from CourseHero.com on 07-23-2023 15:26:14 GMT -05:00
https://www.coursehero.com/file/77925578/Adarius-ATI-Video-Case-Study-on-Therapeutic-Communication-011321docx/
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