BRMP Certification Exam Questions with Complete Solutions

BRMP Certification Exam Questions with Complete Solutions Order Taker Role in Business & IT Strategy Phase - Answer-- Identify key stakeholders - WORK to build relationships & understanding of business/service provider (SP) Coordinator Role in Business & IT Strategy Phase - Answer-- CONTINUE to build/MAINTAIN relationships - use Gemba & provide basic guidance/advice - provide basic operational metrics - BEGIN TO look for service provider (SP)/business trends - BEGIN TO have service review meetings w/ both groups Trusted Collaborator Role in Business & IT Strategy Phase - Answer-- BEGIN TO influence and shape business demand - BEGIN TO influence and provide input into SP capability roadmapping - Provide input on trends - IDENTIFY improvements from service review meetings Strategic Partner Role in Business & IT Strategy Phase - Answer-- Be at both strategic tables - CONTINUE TO improve customer satisfaction survey scores - Provide input on analysis and measurements Order Taker Role in the Customer Engagement Phase - Answer-- Percentage increase in defining and approving business requirements - Increase in customer satisfaction surveys - Trends measured over time on a per customer basis Coordinator Role in the Customer Engagement Phase - Answer-- Gemba Walk - Identify concerns and start discussions - START TO provide guidance and advice - Work with the service provider to ensure alignment on operational metrics that can help support - Review ongoing metrics and reports Trusted Collaborator Role in the Customer Engagement Phase - Answer-- Attend internal/external service review meetings - Gather customer feedback - BEGIN TO influence discussions on functional and service level requirements - Identify and recommend improvement opportunities based on customer feedback results