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ACI test|50 Questions and Answers A+ Graded
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ACI test|50 Questions and Answers A+Graded
What is defined as "perceived benefits, usefulness and importance of
something"? - -Value
-Which is a focus of the "suppliers and partners" dimension? - -Relationships
with providers
-Which describes the principle "start where you are"? - -Conducting a
review of existing service management practices and deciding what to keep
and what to discard
-Which of the following is true of a value chain? - -converts inputs into
outputs
-Which value chain activity includes the introduction of new or changed
services? - -Design and Transition
-Which value chain activity provides information about service
improvements to all value chain activities? - -Improve
-What is the utility of a service? - -Service functionality
-Which describes outputs? - -Tangible or intangible deliverables
-Which guiding principle recommends an investigation of existing
capabilities before starting a practice over? - -Start where you are
-Which describes the "focus on value" principle? - -Investigating why the
customers uses the services and how the service helps them meet their
goals
-Which is NOT one of the "optimization" steps in "optimize and automate?" -
-Customer preparation
-Which service management dimension is focused on third parties and how
they are managed? - -Partners and suppliers
-Which value chain activity includes communications with customers and
users? - -Engage
-Which describes products? - -Configuration of an organizations resources
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