Exam (elaborations)

Exam Paper for Negotiation and Conflict Resolution in BBA (With Answers)

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Course
Negotiation and Conflict Resolution

Institution
Negotiation And Conflict Resolution

1. Negotiation and Conflict Resolution 2. BBA Exam Paper 3. Business Administration 4. BBA Program 5. Conflict Management 6. Negotiation Skills 7. BBA Study Material 8. BBA Exam Preparation 9. University Exam 10. Business Studies 11. Conflict Resolution Techniques 12. BBA Curriculum 13....

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Uploaded on October 22, 2023
Number of pages 26
Written in 2023/2024
Type Exam (elaborations)
Contains Questions & answers

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,Exam Paper for Negotiation and Conflict Resolution in
BBA (With Answers)

PAPER # 1

**Negotiation and Conflict Resolution - Sample Exam Paper**
**Instructions:**
1. Answer all questions.
2. Write your answers in the provided space.
3. Be concise and clear in your responses.

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**Section A: Multiple Choice (20 points)**

Choose the best answer for each question.

1. What is the primary goal of negotiation?
a. Defeat the other party
b. Reach a compromise
c. Achieve a win-win outcome
d. Avoid the negotiation process

**Answer: c. Achieve a win-win outcome**

2. Which of the following is NOT a stage in the negotiation process?
a. Preparation
b. Opening
c. Evaluation
d. Denial

2

, **Answer: d. Denial**

3. What is a BATNA in negotiation?
a. Best Alternative To a Negotiated Agreement
b. Bi-lateral Agreement To Negotiate Amicably
c. Bargaining Agreement Through Neutral Arbitration
d. Business-Appropriate Terms for Negotiation Agreements

**Answer: a. Best Alternative To a Negotiated Agreement**

4. Conflict resolution strategies that involve both parties giving up something to reach a
solution are known as:
a. Compromise
b. Collaboration
c. Avoidance
d. Competition

**Answer: a. Compromise**

5. Which of the following is an example of a non-verbal communication cue that can
impact negotiations?
a. Agreeing to terms
b. Maintaining eye contact
c. Using clear language
d. Ignoring the other party

**Answer: b. Maintaining eye contact**

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**Section B: Short Answer (30 points)**

3

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