WMB: gespreksvoering in sociale context samenvatting 22-23
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Course
WMB2 Gespreksvoering in sociale context
Institution
Arteveldehogeschool (Artevelde)
Inhoud:
- gesprekstechnieken in een hulpverlendend gesprek
- werken met rollenspelen
- professionele relatie
- feiten, beleving, en emoties
- emoties en gevoelens
WMB: GESPREKSVOERING IN
SOCIALE CONTEXT
TWEEDE JAAR BACHELOR SOCIAAL WERK
Inhoud
Gesprekstechnieken in een hulpverlenend gesprek........................................................................................3
1. Wat weten we al over gesprekstechnieken......................................................................................................3
1.1 Observeren..................................................................................................................................................3
1.2 Luisteren en actief luisteren........................................................................................................................3
1.3 Zwijgen en stiltes hanteren.........................................................................................................................3
1.4 Vragen stellen..............................................................................................................................................3
1.5 Bevestigen/ondersteunen...........................................................................................................................4
1.6 Confronteren...............................................................................................................................................4
2. Wat betekent dit voor methodische hulpverlening..........................................................................................5
2.1 Doorvragen..................................................................................................................................................5
2.2 Parafraseren................................................................................................................................................5
2.3 Hardop denken............................................................................................................................................5
2.4 Aandacht geven...........................................................................................................................................5
2.5 Gevoelsreflectie...........................................................................................................................................6
2.6 Verduidelijken.............................................................................................................................................6
2.7 Samenvatten................................................................................................................................................6
3. Hulpmiddelen....................................................................................................................................................7
Werken met rollenspelen............................................................................................................................... 8
1. Wat is een rollenspel.........................................................................................................................................8
2. Waarvoor kan je deze methode gebruiken?.....................................................................................................8
3. Werken met rollenspelen veronderstelt een aantal condities.........................................................................8
4. Opbouw en verloop van een rollenspel............................................................................................................8
De professionele relatie................................................................................................................................. 9
1. Voorwaarden en kenmerken van de proffesionele relatie?.............................................................................9
2. Wat betekent dit voor de methodische hulp- en dienstverleningsgesprekken?..............................................9
2.1 Verschil tussen professionele en niet-professionele gesprekken...............................................................9
2.2 Factoren die de professionele relatie beïnvloeden....................................................................................9
Pagina 1 van 14
, 2.3 Grenzen in een professionele relatie........................................................................................................10
Feiten, belevenis en emoties........................................................................................................................ 11
1. feiten...............................................................................................................................................................11
2. Beleving...........................................................................................................................................................11
3. Betekenis.........................................................................................................................................................11
4. Hoe omgaan met feiten, beleving en betekenis in hulp- en dienstverlening.................................................11
Emoties en gevoelens.................................................................................................................................. 12
1.1 Emoties en gevoelens....................................................................................................................................12
1.2 De gelaagdheid van emotie...........................................................................................................................12
1.3 Emoties in de praktijk herkennen.................................................................................................................13
1.3.1 De basisemoties: de emotiecirkel..........................................................................................................13
1.3.2 Complexe gevoelens..............................................................................................................................13
1.4 Omgaan met gevoelens.................................................................................................................................13
1.5 Omgaan met je eigen gevoelens en emoties als hulpverlener.....................................................................14
1.6 De emoties van de cliënten leren herkennen...............................................................................................14
Pagina 2 van 14
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