A handy document with all the important points from the Business Writing 1 lectures. Lessons 1 to 5 are included, basically everything you need to know about the content of the exam. Of course, learning is not essential, but it is useful to review the material again.
Week 1 – Tone
Positive emails
- Clear and concise statement of the idea
- Necessary details to support the main idea
- Pleasant ending of the letter with courteous closing
Bad news emails
- Convey negative information without intentionally offending the recipient
- Be fair and show respect
- Pleasant ending of the letter with courteous closing
Layout
Structure
- Salutation Dear Mr. Brown - Dear Sir/Madam
- Subject line
- Introduction We are writing in response to ...
- Body text
- Closing We look forward to hearing from you
- Complimentary close Yours sincerely / Yours faithfully
o When name is not known close with: Yours faithfully
o When name is known close with: Yours sincerely
1
, Week 2 - Enquiry email (aanvraag)
Purpose of an enquiry
- Request to the reader for information
- Intention of persuading the reader to respond
The beginning (introduction)
- Who you are or what kind of organization you are
o My name is Ella Baker. I work as a manager for Van Houwelingen BV. We are a
construction company based in The Netherlands
- How did you learn about this company?
o You were recommended to us by your trade association
- Reasons for enquiry
o We are looking for a supplier able to supply us with a variety of stones.
The middle (body)
- Elaborate on enquiry
o We often have need for these products at a relatively short notice of three to
five days. We do understand that this is a bit more expensive, but due to our
process and customers, this is not a problem at all.
The end (closing)
- Expectations for immediate reply
o We would like to see our questions answered, and we would welcome a
conversation about the exact terms via Teams or phone shortly
- Gratitude or appreciation
o Many thanks in advance
- Possible further co- operations
o I hope this will be the beginning of a long partnership.
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller 1034684. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $5.92. You're not tied to anything after your purchase.
