100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Organisaties begrijpen samenvatting $8.14   Add to cart

Summary

Organisaties begrijpen samenvatting

 39 views  2 purchases
  • Course
  • Institution
  • Book

INHOUD Inleiding 5 1. Waarom is organisatiekunde belangrijk voor sociaal werk? 5 1.1 Competenties van sociaal werker 5 1.1 De bedoeling 5 2. Onze veranderde wereld 6 3. Organisaties en organisatieleer 7 3.1 Raakvlakken 7 3.2 Over organisaties 7 4. Kijken naar organisaties 8 Klantgerichthe...

[Show more]

Preview 4 out of 67  pages

  • No
  • H1-h9 en h14
  • October 26, 2023
  • 67
  • 2023/2024
  • Summary
avatar-seller
ORGANISATIES BEGRIJPEN
TWEEDE JAAR BACHELOR SOCIAAL WERK



Inhoud
Inleiding........................................................................................................................................................ 4
1. Waarom is organisatiekunde belangrijk voor sociaal werk?.............................................................................4
1.1 Competenties van sociaal werker...............................................................................................................4
1.1 De bedoeling................................................................................................................................................4
2. Onze veranderde wereld...................................................................................................................................5
3. Organisaties en organisatieleer.........................................................................................................................6
3.1 Raakvlakken.................................................................................................................................................6
3.2 Over organisaties.........................................................................................................................................6
4. Kijken naar organisaties....................................................................................................................................7
Klantgerichtheid.......................................................................................................................................... 10
1. Intro enkele misverstanden............................................................................................................................10
1.1 Klantgerichtheid........................................................................................................................................10
2. Klanten.............................................................................................................................................................10
3. Klantgerichtheid..............................................................................................................................................11
3.1 Spanning?..................................................................................................................................................11
4. Waarde: 2 modellen........................................................................................................................................11
4.1 Klantenwaarde..........................................................................................................................................11
4.2 Business model canvas (belangrijk examen!)...........................................................................................12
4.3 Waarde: pine and gilmore.........................................................................................................................13
3 sporen naar klantgerichtheid..................................................................................................................... 13
1. Historische lagen van klantgerichtheid...........................................................................................................14
1.1 Van maken naar produceren.....................................................................................................................14
1.2 The sky is niet the limit..............................................................................................................................14
1.3 Gevoelens van de klant herontdekken.....................................................................................................15
1.4 Drie sporen naar klantgerichtheid............................................................................................................16
2. Performantie: verkopen van feilloosheid........................................................................................................16
2.1 Efficiëntiviteit als kern...............................................................................................................................16
2.2 Verspilling als vijand..................................................................................................................................17
2.3 Zwakste schakel in de ketting vinden........................................................................................................17
2.4 Innovatie als motor...................................................................................................................................18
3. Maatwerk: verkopen van “fit”.........................................................................................................................18



Pagina 1 van 67

, 3.1 Van aanbodgestuurd over klantbewust naar vraaggestuurd...................................................................18
3.2 Maatwerk in essentie of verpakking?.......................................................................................................18
4. Beleving: verkopen van lucht..........................................................................................................................19
4.1 Because I’m happy....................................................................................................................................19
4.2 Is tevreden wel genoeg?...........................................................................................................................19
4.4 Een derde spoor........................................................................................................................................20
4. All together now...................................................................................................................................... 21
4.1 Samenspel.....................................................................................................................................................21
4.2 Evenwicht op maat........................................................................................................................................22
7. Algemene principes klantgerichte organisaties..............................................................................................22
5. De machine achter de magie.................................................................................................................... 23
5.1 Organisatie ontwikkeling als kans en valkuil.................................................................................................23
5.1.1 Ontwikkeling vanuit groei, crisis en (r)evolutie.....................................................................................23
5.2 Het model in vogelvlucht..............................................................................................................................26
5.2.1 7S-model................................................................................................................................................26
5.2.2 Q-model als integratief kader................................................................................................................28
6. Strategie 1............................................................................................................................................... 29
6.1 Kennen van de arena.....................................................................................................................................29
6.2 VERAF............................................................................................................................................................29
6.3 Dichtbij..........................................................................................................................................................29
6.4 INspelen op en verhouden tot de arena.......................................................................................................30
6.5 Het fundament: missie, visie en waarden.....................................................................................................31
6.6 Valkuilen en tips............................................................................................................................................32
7. Strategie 2............................................................................................................................................... 33
7.1 Gelaagdheid van strategie.............................................................................................................................33
7.2 Strategisch plannen.......................................................................................................................................33
7.2 Klantinteties en -beloftes..............................................................................................................................35
7.2.1 Klantintenties.........................................................................................................................................35
7.2.2 KLantbeloftes..........................................................................................................................................36
7.3 De vier ambities.............................................................................................................................................36
8. Structuur 1............................................................................................................................................... 37
8.1 Organisatiestructuur.....................................................................................................................................37
8.2 Configuraties van Mintzberg.........................................................................................................................39
8.2.1 De typologie van Mintzberg...................................................................................................................40
8.3 Het nieuwe organiseren................................................................................................................................44
9. Structuur 2............................................................................................................................................... 46
9.1 Systemen.......................................................................................................................................................46

Pagina 2 van 67

, 9.2 Processen en instrumenten..........................................................................................................................46
9.2.1 Processen...............................................................................................................................................47
9.2.2 instrumenten..........................................................................................................................................47
9.3 Systemen in kaart brengen...........................................................................................................................47
9.4 Sleutelen aan systemen................................................................................................................................49
10. Cultuur 1................................................................................................................................................ 50
10.1 Groepsnormen............................................................................................................................................50
10.1.1 De mens als sociaal dier.......................................................................................................................50
10.1.2 Groepsnormen: de ongeschreven regels.............................................................................................50
10.1.3 Kansen en bedreigingen van groepsnormen.......................................................................................51
10.2 Organisatiecultuur begrijpen......................................................................................................................51
10.3 Uitingen van cultuur: UI-model...................................................................................................................52
10.3.1 Nut van organisatiecultuur...................................................................................................................53
10.3.2 Valkuilen van organisatiecutluur..........................................................................................................53
11. Cultuur 2................................................................................................................................................ 54
11.1 Cultuur in kaart brengen.............................................................................................................................54
11.1.1 De typologie van Handy en Harrison...................................................................................................54
11.1.2 Het model van concurrerende waarden..............................................................................................55
11.1.2 Harrison versus Quinn..........................................................................................................................56
11.2 Aan de slag met cultuur..............................................................................................................................57
11.2.1 Managen van cultuur...........................................................................................................................57
11.3 Klantgerichte cultuur...................................................................................................................................58
12. Verandering 1........................................................................................................................................ 59
12.1 Verandering.................................................................................................................................................59
12.2 Top-down: plantmatig veranderen.............................................................................................................59
12.3 Bottom-up: waarderende benadering........................................................................................................62
12.4 Veranderaanpak..........................................................................................................................................64
13. Verandering 2........................................................................................................................................ 65
13.1 Weerstand...................................................................................................................................................65
13.1.1 Weerstand is een signaal.....................................................................................................................65
13.1.2 Soorten weerstand...............................................................................................................................65
11.1.3 Weerstand begrijpen............................................................................................................................65
13.1.4 Kijken naar weerstand..........................................................................................................................66
13.1.5 Nut van weerstand...............................................................................................................................66
13.1.6 Omgaan met weerstand.......................................................................................................................66
13.2 Van schijfjes naar salami.............................................................................................................................66



Pagina 3 van 67

, INLEIDING

1. WAAROM IS ORGANISATIEKUNDE BELANGRIJK VOOR SOCIAAL WERK?

Organisaties beïnvloeden het werk van SOW’ers
Voorwaarde om eigen plaats en bevoegdheden te begrijpen  inzicht in eigen organisatie

SOW’ers beïnvloeden organisaties
Hoe kun je organisatiedoelstellingen realiseren  over vaardigheden beschikt

Tussen samenlevingen en belanghebbenden zitten er organisaties waarin SOW’ers zich bevinden
 gedreven door maatschappelijke thema’s




1.1 COMPETENTIES VAN SOCIAAL WERKER




1.1 DE BEDOELING
Basisinzichten:

 Zicht hebben op hoe interne organisatiefactoren inspelen op effectiviteit
 Methodisch handelen in het geheel van complexe en vaak onoverzichtelijkheid
 Kenmerken van organisaties en processen in organisaties



Inhoud:

Onze bedoeling  op het systeem werken!

 Ruime kijk op organisaties in relatie tot hun omgeving
o Organisaties als levende en adaptieve systemen
 Aanbod- naar waarde denken
o Kijken op waardepropositie en -creatiegericht op belanghebbenden (Business Model)




Pagina 4 van 67

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller noorgrammens. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $8.14. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

67232 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$8.14  2x  sold
  • (0)
  Add to cart