APM #3: Application Portfolio Management (APM) CIS Exam ServiceNow
Problem: There is no single repository of applications. Applications are tracked in multiple spreadsheets. What is a solution?
Solution: APM is a single centralized system stores the applications inventory and all related data.
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APM #3: Application Portfolio Management
(APM) CIS Exam ServiceNow
Problem: There is no single repository of applications. Applications are tracked in
multiple spreadsheets. What is a solution?
Solution: APM is a single centralized system stores the applications inventory and all
related data.
Problem: There is no single definition of an application. For example - is SAP an
application? What is a solution?
Solution: APM provides an unambiguous definition of a business application.
Problem: The business value provided by an application is too subjective. What
is a solution?
Solution: APM arrives at the business value created by an application using data points
(objective assessment).
Problem: There are too many business apps in the enterprise. What is a solution?
Solution: APM uses the objective assessments to rationalize your application portfolio.
Decide which applications to retire, replace, or invest in.
Problem: There is pressure to cut down the IT applications budgets. What is a
solution?
Solution: In APM you can create programs to track your application rationalization
efforts.
What does Performance Analytics enable you to do?
Track, aggregate, and visualize key performance indicators over time, rather than
reporting on a single point in time.
What does the Performance Analytics - Content Pack - Application Portfolio
Management plugin do?
Allows you to view the analyses of application portfolios in a landscape page, the
application indicator scores in a dashboard, and the Application 360.
What does the Performance Analytics Content Pack - Application Portfolio
Management and Change Management do?
Allows to you access performance analytics metrics of business applications associated
with change requests.
What does the Application Portfolio Management, Performance Analytics,
Performance Analytics - Content Pack - Problem Management do?
Allows you to access performance analytics metrics of business applications associated
with problem management.
Is it important to go through the Guided Setup when you are first setting up APM?
Yes,
it is also a good tool to return to occasionally as you use APM. You may find you need
to update categories, classifications, settings, etc. as your system matures.
***What capabilities does the APM user role have?
Access to create/update/delete applications, view landscape, and roadmap.
***What capabilities does the APM Admin role have?
Create or update application records and access administration activities.
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