Unit 3 - Citizenship, Diversity and the Public Services
Institution
PEARSON (PEARSON)
P5 - Review the methods used by public services to ensure they have a diverse workforce.
P6 – Explain the duty of public services to ensure they have a diverse workforce.
M3 – Analyse the effectiveness of the methods used by public services to promote equality and diversity in society and withi...
Unit 3 - Citizenship, Diversity and the Public Services
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Public Services Enforcement of
Diversity and Equality
P5 - REVIEW THE METHODS USED BY PUBLIC SERVICES TO ENSURE THEY HAVE A DIVERSE WORKFORCE.
P6 – EXPLAIN THE DUTY OF PUBLIC SERVICES TO ENSURE THEY HAVE A DIVERSE WORKFORCE.
M3 – ANALYSE THE EFFECTIVENESS OF THE METHODS USED BY PUBLIC SERVICES TO PROMOTE EQUALITY
AND DIVERSITY IN SOCIETY AND WITHIN THE SERVICE.
D2 - EVALUATE THE EFFECTIVENESS OF THE METHODS USED BY PUBLIC SERVICES TO PROMOTE EQUALITY
AND DIVERSITY IN SOCIETY AND WITHIN THE SERVICE.
, Policies and procedures within the
services
Equal opportunities & Anti-discrimination policies –
These policies set out to make sure that all employees are treated fairly
of recruitment, selection, training or promoting. This policy is based aro
Equality and Human Rights Commission which monitors human rig
protects peoples equality based on the 9 protected characteristics. The
act 2010 also legally protects people from discrimination in the workp
wider society.
Grievance Procedures –
Grievance is the real cause for complaint in the workplace especially if
being treated unfairly, being bullied or in looking for a change in your
There are a standardized set of procedures that should be taken w
employee has a problem which cannot be sorted on an informal basis (s
talk with them).
, Policies and procedures within the
services
Harassment and bullying at work -
Policies that have been put in place that are especially designed to prevent r
behaviour which could be considered as bullying or harassment which then n
be dealt with in a formal manner to show equality and fairness. Bullyi
harassment can cause work place stress, cause valuable employees to lea
reduce the effectiveness of the service. Usually the policies put in place put
deal of weight on each individual taking responsibility for their own behavio
treating others with respect.
Recording and monitoring of equal opportunities data and complaints –
The public services are accountable to the public for their performance on
opportunities, the government makes sure that they maintain records in areas
recruitment and selection and monitor they amount of complaints they have r
and how they were resolved.
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