Michigan BOP Exam - Pharmacy Technician Study Guide with 100% complete solutions

What are the 4 service standards for working efficiently that are apart of the WeCare workflow? correct answers1. Leverage mySchedule and follow the the workstation assignment board 2. Follow the priority cards at each workstation 3. Work the action queues top down 4. Use the process and systems What are the 4 service standards for caring more that are apart of the WeCare workflow? correct answers1. Promptly acknowledge customers 2. Provide undivided attention to a customer 3. Immediately follow up on issues and use electronic action notes 4. Help at pick up if there are 3 or more customers in line Who can staff the drop off workstation? correct answersPharmacist, intern, or technician What queue does the team member at drop off work out of? correct answersQT or triage queue What data entry needs to be entered while the customer is present at drop off? correct answersThird Party adjudication What data entry needs to be done as directed by the triage queue at drop off? correct answersE-scripts, MD calls, faxes, and voicemails What is the team member at drop off responsible for? correct answersThird party/insurance problems What does the team member at drop off always ask the customer? correct answersA preferred contact number