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Front Office Final Exam Questions and Answers with complete solution
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Front Office Final Exam Questions and Answers with complete solution
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Front Office Final Exam Questions and Answers 2023-2024 with complete solutionTypes of hotels. - Suite hotels
Commercial Hotels
Airport Hotels
Extended-stay hotels
Residential hotels
Resort hotels
Lifestyle hotels
Bed-and-breakfast hotels
Vacation ownership
Casino hotels
Conference hotels
Convention hotels
Alternative lodging properties
The key to delivering quality service in a hotel. - Consistency. Standards
Hotel designated floors. - Executive floors
Function of a hotel management company - organization that operate properties owned by other. Have th eknow-how to run a hotel well.
Travel management companies. - Large travle agencies with large rate buying power
What influences hotels to stay at a certain hotel? - Loyalty program / Quality of service / cleanliness
Certifies that building meet standards of energy efficiency, conservation and community sensitivity. - LEED Certification
A measurable goal for the front office. - Increase the hotels average occupancy level by 2% past previosu year / Increase the volume of repeat guests by 10% / Reduce average check-in and check-out times by two minutes / Respond to all guest maintentance requests within one half hour
Reporting structure of a revenue manager. - Works with sales and reservations. Reports to director of sales and marketing
Functions of a reservations department. - Maked, maintain and cancel reservations Functions of Uniformed Service personnel. - Bell, door, valet, transportation, concierge
Function of the sales and marketing division. - ...
Working relationship of a hotel sales department and the revenue manager. - sales checks with revenue manager when approving rates for grouips
An alternative work scheduling practice. - Flextime, compressed work schedule, job sharing
Job specifications vs. job descriptions. - A job description lists all the tasks that are required of a work position. A job specification lists the personnel qualities, skills, and traits an employee needs in order to successfully perform the tasks outlined in the job description.
The largest single charge on a guest account. - Room rate
The flow of business through a hotel. - Pre-arrival, arrival, occupancy and departure
A hotel's property management system and associated automated devices located throughout the property. - PMS and POS / Support devices
The interface between a hotel's property management system and the associated automated devices located throughout the property. - Interfaces.
Telephone calls placed and connected over internet technology. - Voice on internt protocoal (VoIP)
Examples of a guest-operated interface with a hotel's property management system. - Kiosks, in-room entertainemnt, vending, online
High speed internet access (HSIA) in hotels - ...
Types of Hotels most likely to require payment in full prior to a guest's day of arrival. - destination resorts and convention hotels
Types of reservations and the conditions that apply in accepting these reservation. - Gauranteed, Pre-payment, Payment card, advanced deposit, vouchers or MCO, Corporate gaurantee
The term "Wash down"? - Reducign a block based on previous hisoty
A hotel department that is generally linked with the property's automated reservation system. - Reservation department
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