Texas Roadhouse Validation Exam Questions and Answers
with complete solution
What is our mission statement?
Legendary Food, Legendary Service
What is the Texas Roadhouse story?
Hand-cut steaks
fall off the bone ribs
fresh baked bread
made from scratch side items and dressings
ice cold beer
legendary margaritas
What are our hours of operation?
M-Th: 4pm-10pm
F-S: 11am-11pm
Sun: 11am-10pm
Where do employees park and why?
Around the sides and the back so that our guests have the best parking.
Describe the perfect uniform.
Black TXRH shirt
black or brown belt
name tag
clean apron
dark blue jeans (no rips or frays)
black non-slip shoes
hair pulled up
no visible tattoos or face piercings
what is early dine? when is it offered?
select menu items for $9.49
M-Th: 4pm-6pm
Fri: 11am-4pm
When is kids night and what is the special?
1.99 kids meals with purchase of adult entree
Tuesday night
What is wild west Wednesday? and what is the special?
8oz sirloin special for 10.99 (+1 for shrimp smother)
What is the margarita special on Margarita Monday?
$5 house margaritas (18oz)
What is a first time guest?
a guest who has never dined with us before or it has been a while.
What are Kent's top 10?
1. Knowledgeable Servers
2. Urgency (greetings, drinks, food)
3. Sense of fun
4. 3 table sections
, 5. manager table visits
6. restroom focus
7. Dining room temp. (TV on sports and lighting)
8. Bartenders (speed, awareness, guest names)
9. Hosts (smiles, urgency)
10. crew involvement
What is service with HEART? what does it stand for?
It's our steps of service. the TXRH way. not having to ask. it's always there.
H-Howdy
E-Engage
A-Arrive
R-Respond
T-Thank You
Describe the 10-4 rule
Eye contact at 10ft and acknowledge/greet at 4ft
What does GROW stand for?
guest right of way
Cactus Blossom
Battered and deep fried sized for a group to share served with Cajun horseradish sauce
or ranch
Fried Pickles
7oz of pickle wafers hand battered and fried and comes with ranch or cactus blossom
sauce
Rattlesnake bites
10 hand-battered and fried jalapeño bites filled with jack cheese and diced red peppers.
ranch or cactus blossom sauce
Potato Skins
8 hollowed out potato skins topped with cheddar cheese and bacon. served with sour
cream.
cup/ bowl of chili
made from scratch chili without beans. topped with cheddar and diced red onions.
served with crackers (sour cream upon request)
Cheese Fries
seasoned steak fries smothered with cheddar cheese and bacon bits (may be topped
with chili)
ranch dressing and jalapeño slices (upon request)
Combo Appetizer
Choice of 3: 4 oz. of boneless wings, 5 rattlesnake bites, 4 potato skins, 3.5 oz. fried
pickles
served with choice of 3 sauces
Killer Ribs Appetizer
4 bone portion of fall off the bone ribs served with steak fries and a wet nap
Boneless wings
8oz of boneless wings tossed in hot or mild or bbq served with blue cheese and celery
Shrimp Appetizer
with complete solution
What is our mission statement?
Legendary Food, Legendary Service
What is the Texas Roadhouse story?
Hand-cut steaks
fall off the bone ribs
fresh baked bread
made from scratch side items and dressings
ice cold beer
legendary margaritas
What are our hours of operation?
M-Th: 4pm-10pm
F-S: 11am-11pm
Sun: 11am-10pm
Where do employees park and why?
Around the sides and the back so that our guests have the best parking.
Describe the perfect uniform.
Black TXRH shirt
black or brown belt
name tag
clean apron
dark blue jeans (no rips or frays)
black non-slip shoes
hair pulled up
no visible tattoos or face piercings
what is early dine? when is it offered?
select menu items for $9.49
M-Th: 4pm-6pm
Fri: 11am-4pm
When is kids night and what is the special?
1.99 kids meals with purchase of adult entree
Tuesday night
What is wild west Wednesday? and what is the special?
8oz sirloin special for 10.99 (+1 for shrimp smother)
What is the margarita special on Margarita Monday?
$5 house margaritas (18oz)
What is a first time guest?
a guest who has never dined with us before or it has been a while.
What are Kent's top 10?
1. Knowledgeable Servers
2. Urgency (greetings, drinks, food)
3. Sense of fun
4. 3 table sections
, 5. manager table visits
6. restroom focus
7. Dining room temp. (TV on sports and lighting)
8. Bartenders (speed, awareness, guest names)
9. Hosts (smiles, urgency)
10. crew involvement
What is service with HEART? what does it stand for?
It's our steps of service. the TXRH way. not having to ask. it's always there.
H-Howdy
E-Engage
A-Arrive
R-Respond
T-Thank You
Describe the 10-4 rule
Eye contact at 10ft and acknowledge/greet at 4ft
What does GROW stand for?
guest right of way
Cactus Blossom
Battered and deep fried sized for a group to share served with Cajun horseradish sauce
or ranch
Fried Pickles
7oz of pickle wafers hand battered and fried and comes with ranch or cactus blossom
sauce
Rattlesnake bites
10 hand-battered and fried jalapeño bites filled with jack cheese and diced red peppers.
ranch or cactus blossom sauce
Potato Skins
8 hollowed out potato skins topped with cheddar cheese and bacon. served with sour
cream.
cup/ bowl of chili
made from scratch chili without beans. topped with cheddar and diced red onions.
served with crackers (sour cream upon request)
Cheese Fries
seasoned steak fries smothered with cheddar cheese and bacon bits (may be topped
with chili)
ranch dressing and jalapeño slices (upon request)
Combo Appetizer
Choice of 3: 4 oz. of boneless wings, 5 rattlesnake bites, 4 potato skins, 3.5 oz. fried
pickles
served with choice of 3 sauces
Killer Ribs Appetizer
4 bone portion of fall off the bone ribs served with steak fries and a wet nap
Boneless wings
8oz of boneless wings tossed in hot or mild or bbq served with blue cheese and celery
Shrimp Appetizer
