USPS 421 TEST - WINDOW CLERK |
QUESTIONS & ANSWERS | GRADED A+ |
LATEST UPDATE
CUSTOMER SERVICE SKILLS - CORRECT ANSWER - Provide an attitude of
excellent service.
-Identify customer needs.
-Thoughtful body language and words.
-Uncompromising service at every contact point.
-Resolving co...
CUSTOMER SERVICE SKILLS - CORRECT ANSWER - Provide an attitude of
excellent service.
- Identify customer needs.
- Thoughtful body language and words.
- Uncompromising service at every contact point.
- Resolving conflict.
- Exceeding customer expectations.
customer-centric environment - CORRECT ANSWER People, processes, pride,
and results to ensure the customer's expectations are exceeded.
SSA - CORRECT ANSWER Sale & Service Associate
SSDA - CORRECT ANSWER Sale & Service Distribution Associate
PSE - CORRECT ANSWER Postal Support Employee
,For help mail. nicholasmwololo30@gmail.com
For help mail. nicholasmwololo30@gmail.com
USPS Mission - CORRECT ANSWER Provide a reliable, efficient, trusted and
affordable universal delivery service that connects people and helps businesses
grow.
USPS Vision - CORRECT ANSWER A Postal Service that enables all
citizens to connect, businesses to grow, and communities to thrive in a digital
world.
,For help mail. nicholasmwololo30@gmail.com
For help mail. nicholasmwololo30@gmail.com
USPS is - CORRECT ANSWER Self-supporting, independent federal agency,
and the only delivery service that reaches every address in the nation.
USPS core set of enduring goals are to: - CORRECT ANSWER • Deliver High-
Quality Services
• Provide World Class Customer Experiences
• Ensure a Safe Workplace and an Engaged Workforce
Postal Inspectors - CORRECT ANSWER Primary law enforcing agency of the
USPS, protecting the Postal Service, securing the nation's mail system, and
ensuring public trust in the mail.
Ensure Security and Sanctity of the Mail - CORRECT ANSWER You are
mandated by federal law to preserve and protect all mail placed in your
custody.
- Maintain public trust
- Customer satisfaction
- Customer retention
Theft - CORRECT ANSWER Removing merchandise, money, or coupons from
undeliverable bulk business mail.
Destruction or damage of mail - CORRECT ANSWER Deliberately damaging or
losing mail (i.e., discarding or defacing deliverable mail, allowing the mail to
remain unprotected from theft and/or inclement weather).
, For help mail. nicholasmwololo30@gmail.com
For help mail. nicholasmwololo30@gmail.com
Delay of mail - CORRECT ANSWER Improperly detaining or deliberately failing
to deliver mail.
Opening the Mail - CORRECT ANSWER No one, except those employed by the
Postal Service for that purpose, may break or permit the breaking of the seals of
any class mail matter without a federal search warrant.
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