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Rise Up Exam/75 Questions with Accurate Answers
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Rise Up Exam/75 Questions withAccurate Answers
Which of the following is a term for Physical goods that are bought and sold?
- -Products
-Which of the following is a standard term that describes the audience of
retail stores- that is, the people who will buy things from the store? - -
Customers
-Which of the following is a term for intangible things, such as providing
delivery, that are by retailers? - -Services
-What kinds of things does a manufacturer produce? - -Finished products
-Which of the following holds large quantities of product that are later sent
either to retail locations or directly to customers? - -Distribution center
-Which of the following terms best describes a grower of potatoes? - -
Manufacturer
-The majority of retailer are: - -Independently owned
-Which of the following is the term for the railing approach that focus on
creating a seamless shopping experience for customers by integrating
multiple channels? - -Omnichannel
-Which of the following is the standard definition for a retail ecosystem? - -A
group of stores that work together collaboratively to serve customers' needs.
-Approximately what percentage of U.S. jobs are retail jobs, as of 2019? - -
20-25%
-These customers can take a long time to make a purchase decision, and
might return to a retailer several times before making a purchase. - -
Comparison shoppers
-These customers tend to make quick purchase decisions, often buying
inexpensive items that are not of high importance to them. - -Impulse
buyers
-These customers tend to spend a lot of time checking out products and
prices though online sites, visiting different stores and comparing retailer
ads. - -Comparison shoppers
, -These customers view shopping as a fun occasion, so shopping does not
necessarily include making a purchase. - -Recreational shoppers
-These customers have an early adopter mindset, and want to be recognized
as trendsetters by others. - -Innovation//trend buyers
-These shoppers have typically enjoyed repeated and valued positive
customer experiences with a particular retailer. - -Loyal customer
-These shoppers are rarely the first to try new products. - -Followers
-Which of the following is the term for behavior influences that come from a
customer's family and friends? - -External social cues
-Which of the following is the term for behavior influences that come from a
retailer's marketing? - -External social cues
-Which of the following is the term for behavior influences that come from a
customer's own needs? - -Internal physical cues
-Which of the following is the term for the overall impression gathered from
information that is seen, heard, and experienced by customers who
encounter a business, its products, and services? - -Company brand
-Which of the following is the term for the unique way that company
employees act with each other and with customers? - -Company brand
-Which of the following best defines quality customer service? - -Delivering
a positive, memorable experience that is more than what the customer
expected
-As of 2019, roughly how much money do U.S. retailers lose annually due to
poor customer service? - -$60-$70 Billion
-After one negative experience, approximately what percentage of people
say they will never do business with that company again? - -50%
-Which of the following does not describe a product feature? - -Price
-Which of the following is a valid reason for you, as an employee, not to
escort a customer to the location that they've asked to see? - -You're
working with another customer and can't leave your area
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