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Management process
Planning
Organizing
Staffing
Leading
Controlling
Human resource management is the process an organization undergoes to manage people in
order to achieve goals
Ulrich
1. Administrative expert is the HRM process working
2. Strategic partner create the goals in a business plan
3. Change agent focus on the human side of the process
4. Employee champion capacity, motivation, commitment
Functional areas of HR
Staffing & recruiting
HRIS
Training & development
Organizational design
HR compliance
Employee relations
Competences & benefits
Staff managers vs. Line managers
Staff managers are responsible for influencing and advising others
Line managers are directly responsible for the employees and their work
4P’s
Polite
Police
Partner
Player
Megatrends determine future challenges in HRM
Innovation
Demography
Globalization
Web 2.0
Value change
, Skill shortages
Provide training
Recruit overseas & offshore work
Diversity policy
Employer branding
Vacancies that employers have problems filling
Reasons for shortage of skilled staff
Actual lack of specific skills
Unattractive terms & conditions, pay & benefits
Organizations reputation
Public perceptions of a job
Regional issues
Internal supply vs. External supply
Internal supply select internal a new employee
External supply select external a new employee
Staff turnover is the rate at which employees leave a company and are related by new
employees
Tools to measure staff turnover
Exit interviews interviews with departing employees
Post-exit surveys survey send to employee soon after their last day
Top 8 reasons for a high staff turnover
1. Lack of career development
2. Salaries don’t compare with peers
3. Undesirable work balance
4. Lack of challenging tasks
5. Lack of leadership
6. Benefits are not equal with peers
7. Image problems of the company
8. Lack of training
Results of a high staff turnover
Decreased staff performance
Decrease of revenue
Low workplace morale
High vacancy numbers
Reduction ROI
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