CCMP EXAM QUESTIONS AND ANSWERS

Change is a process A. True B. False - A. True Stakeholder involvement only at the most senior level within an organization is key to the success of any change initiative. A. True B. False - B. False What are the primary roles of change? - Sponsor Change Management Practitioner Change Management Lead Change Management Team Change Agents What is the responsibility of the Sponsor? - Responsible for the results of the project, sets the vision and breaks down barriers What is the responsibility of the Change Leader? - He or she is able to plan, lead and organize the change What is the responsibility of the Change Agents? - These people have creative problem-solving, interpersonal skills and communication abilities What is the responsibility of the Change Team Members? - These people are the team members who implement the change plans A typical sponsor mistake is too much communication A. True B. False - B. False A change team is A. A group that develops and implements the change management strategy and plan B. Has very little credibility in the business C. Has little or no authority D. Not dedicated resource to the Change Initiative - A. A group that develops and implements the change management strategy and plan The first step in planning the change is to: A. Create and communicate a vision for change B. Build your six system factors C. Revamp all your processes - A. Create and communicate a vision for change